Recent content by Lev

Hello, I believe the issue occurs due to lack of permissions on some folder. You can use Process Monitor utility ( https://technet.microsoft.com/en-us/sysinternals/bb896645.aspx ), set filter "Result - contains - ACCESS DENIED" , add column "User name" and reproduce the issue. In Process...

Hello, Try to use 'clear cache' option under Tools&Settings > Application Vault

Hello, I suggest you just remigrate with option 'mail content only' after DNS propagation. There will be no mail duplicates. You could check it on single domain.

Go to Service Plans > Reseller Plans > Choose required plan > IP Adresses. Then sync reseller with this Plan.

Hello, I found the root cause. You should add this new IP address in Reseller Plan(you named it package). Due to the fact that in Plan another IP address is set, you face such behavior. Hope it will be helpful for you!

Hello, For new domain these parameters are hardcoded. You could suggest to increase these parameter on uservoice. Also they could be changed via Plesk interface in PHP settings.

Hello, Please provide us with more details. Is new IP dedicated? Step by step actions before reseller gets reassigned to the wrong IP

Hello, Try to enable debug for panel as it is described in the article https://kb.odin.com/120101 and check panel.log for related information.

Hello, Try to reinstall updates with the following command: /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

Hello, APC/APCu are not officially supported by Plesk and were not tested with Plesk. We do not recommend to use it.

Hello, We will contact you via the ticket shortly. If you have additional questions regarding initial issue you could just reply in the ticket and we will continue an investigation.

Hello, As I can see solution was provided in the ticket you created with id 2037840, the issue was caused by DDOS attack.

Hello, We have checked the issue on out test server with Plesk 12 and 12.5 and it works as expected. Could you please submit a ticket to us for further investigation? https://cscontact.plesk.com/

As far as I understand, the issue is that Plesk considers Joomla being installed at “httpdocs/joomla” directory, however, it is actually installed at “httpdocs”. If it is the case, you need to modify some parameter in Plesk database: first, you need to check the following parameter in Plesk...

Hello, This solution was not tested with Plesk. Also we do not recommend using altermime, because the configuration of Postfix will be overwritten every time some mail server settings in Plesk are changed.