Recent content by mcac

Thank you very much for your reply. I have now temporarily changed the cron job from hourly to daily. It will now run once a day at night until a solution is found.

Hello, Two days ago, I updated Plesk on two Linux servers to Plesk 18.0.74 #3 during the day. The following night, the two servers started to generate high CPU usage by mariadb every hour. In the processes, I saw that emailsecurity is responsible for this. The cron job starts every hour and...

I have made the following settings for 2 servers since some months: smtpd_client_restrictions = permit_mynetworks, permit_sasl_authenticated, permit_dnswl_client list.dnswl.org, reject_rbl_client dnsbl-1.uceprotect.net, reject_rbl_client rbl.interserver.net, reject_rbl_client bl.0spam.org...

But the login shouldn't actually be wrong because the app can retrieve all other information from the server

Hi, "Open Plesk" to open the native Plesk user interface is not available in my Plesk Mobile at this time for all servers. Is there anything changed? Any days before it was also not possible to login from Plesk Mobile via this link to this native Plesk user interface. All other functions are...

Reason found: There was a entry in /etc/mysql/my.cnf with high innodb_buffer_pool_size. Entry deleted and service restarted and now the high memory usage is obsolet. I don't know, why there was no problems before. I think, the update was not the reason.

Since today one of our servers have issues with high memory usage of mariadbd. I have checked all steps...

Thanks for this feedback. The customer use only 2 Windows PCs with Outlook....

Hi, I have also a customer with only one mailbox. He sent no big mails, only mails with some KB in attachement. The above script returns: Bytes: SENT=253712977235 RCVD=84056767 KiloBytes: SENT=247766579.33 RCVD=82086.69 MegaBytes: SENT=241959.55 RCVD=80.16 GigaBytes: SENT=236.29 RCVD=.08...

Of course, I cannot perform a full restore of the Plesk backup, because otherwise all customer files will also be restored to the previous state. I assumed that a full Plesk backup would also back up the plesksecurity database. I only want to restore the database. But where can I find the backup...

Like above described I removed and reinstalled the extension because of this bug and the resolution of Plesk-KB (in my fist post). Now all blacklists and whitelists from customers are lost. Is there a chance to restore from a Plesk full backup all Black- and Whitelists from extension Plesk Email...

Oh no, all blacklists and whitelists are deleted now. It is definitively not a good way to remove and reinstall the Plesk Security. We have Plesk backups of system but there is of course no function to restore this configurations. Have anybody an idea, how can I restore this? Thanks Plesk for...

Thanks for this information. Right, in logs were many errors like "connect_to_sql: unable to connect to DSN 'DBI:mysql:database=emailsecurity;mysql_socket=/var/run/mysqld/mysqld.sock': Can't connect to local server through socket '/var/run/mysqld/mysqld.sock'". After reinstall the Email...

Hi, 2 independent Plesk servers are with the same issues at the same time today. Many mails are stuck in the queue. I found the article...

Hello, a customer has a problem receiving e-mail from only one sender. The sender receives a bounce email with the error: Remote server returned '554 5.7.4 < # 5.7.4 SMTP; 554 5.7.4 failed to deliver message via SSL/TLS. >' I can see the error in the mail log: lost connection after STARTTLS...