Recent content by MHC_1

@Kaspar thank you for that feedback, that's appreciated. Cheers

I'm not sure where you got that idea from? My query was if I needed to do anything else (Plesk internally) while the DNS was updating . Yes, the webmail does work correctly now the DNS is updated. I just wanted to be sure. Additionally; bonus question (sorry!) Other sites on the server have...

ISSUE: I have a domain imported from elsewhere. They have email addresses. The emails work fine. However, inside the Plesk domain "Mail" tab the icon link to webmail.domain.com doesn't work, resulting in a ~ "failed to find server" / "service unavailable" browser error. I checked out the...

ISSUE IS RESOLVED : After reading up on here: Where are available Roles Defined in the wp_ database? and How to fix WPCLI Error: Role doesn't exist: admin | TechOverflow I found that a plugin had changed the Options database table entry to the default `wp_` prefix rather than the actual prefix...

id = 15 is the id of the website. This produces an empty list. There are three admin users on the Wordpress DB and these three all appear on the WP_toolkit interface but are unable to be edited, as per the original post. Thanks. Sorry, for clarity: running instance id = 1 produces: However...

Further to the above, the list of plugins that the WP_Toolkit shows for the site is not correct.

Thank you for this. Apologies for the delay in getting back to you. The command suggested returns an error: Any ideas how to progress this?

Hello The three users (all admins) are correctly showing but none are showing up as "administrators". None have any "roles" in the terminal output . How do I set the WP_toolkit to reaffirm they/we are admins? To confirm - the _usermeta WP table correctly shows we are all Admin. Thank you!

Further to the above; I have literally just created a new admin account - on the Database - WordPress Toolkit can see that the admin account is there, immediately, but then it claims it can't see it to update it. Extremely frustrating. This screenshot is literally for a user account created...

The issue might be WordFence -- I am trying to reset the password of the admin account, and I get an email from WordFence Plugin (to the same email address) telling me that someone requested a password reset but I never get the email with the actual password reset details. How can we do this?

Thanks. We've turned off all plugins and reset wordpress to core . Wordpress user_metadata is set up correctly the user is the administrator but logins only ever go to the home page rather than any sort of dashboard. At a loss how to get the dashboard to work. Everything else works fine.

Hello. Yes this has already been done. To be clear; the drop down list of Adminstrators correctly lists the (3) admins on the system but it doesn't seem to be able to log in with any of them. I have also checked the `_metadata` table on the DB and all admin have the correct admin flag on their...

WordPress Toolkit shows admin users, but it can't update them. Says can't find them despite them existing. WordPress toolkit can't log in to the Wordpress dashboard (presents the setup dialogue as below instead). The SQL data for the _users and _usermeta tables both appear correct in...

Thank you, that's what I was looking for! Cheers Resolved!

We have imported a WordPress site into Plesk. For some reason (I think through re-syncing on the migrator plugin) the import has generated two sets of WordPress tables on the domain. We only need one set of data tables. WordPress Toolkit points to the prefix that is the wrong one. How can we...