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If you are still using CentOS 7.9, it's time to convert to Alma 8 with the free centos2alma tool by Plesk or Plesk Migrator. Please let us know your experiences or concerns in this thread: CentOS2Alma discussion
I'm having the same issue on my Plesk 12. All was good while the backups were set to be stored on the local server. This week I set them to the external FTP, so every time now a full backup is created instead of incremental. Any update on support your ticket?