Recent content by Vladimir C.

Hello! I've checked our internal KB knowledge and there is no information about reported error message. The message is likely related to Imunify and the vendor of this product is CloudLinux. In case the crash will reappear I suggest contact Plesk technical support to further investigation, they...

Hello! This functionality is yet to be implemented in Plesk. The feature request already exist and you could vote for it here: https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/42727382-add-assign-this-database-to-a-site-to-api-functi

Thank you for update. Yes, it is possible to login into Plesk using built-in Administrator password but you can't change it via Plesk GUI or CLI for security reasons. It is possible to do only directly in Windows system.

Thank you! I'll check it in the test environment and keep you informed

Thank you for update! Without detailed logs analysis it's hard to identify cause of the issue. The message from log you've sent itself cannot lead to the issue with blocking mail functionality. I would recommend contact Plesk technical support team to speed up investigation.

Hello! It looks blocked by fail2ban policy when someone try to login via mail client using wrong password and after some failed attempts fail2ban block it for specified period of time. Please check Fail2ban configuration...

Hello! The Administrator is built-in Windows user and it's only possible to change it by connecting to the server via RDP. For example: https://www.ionos.com/help/server-cloud-infrastructure/server-administration/changing-the-windows-server-20192022-administrator-password

Hello! It's hard to say what's going wrong without web server logs. Please check /var/log/nginx/error.log when you call POST /api/v1/users to see if there are any errors appear. You could post errors from log here however I would recommend contact Plesk technical support team to speed up...

Hello! Could you please reproduce the issue and check Plesk log: 1) Connect to the server via SSH 2) Run the following command: tail -fn0 /var/log/plesk/panel.log 3) Go to Plesk GUI and click "Run now" for required task 4) Get back to SSH and check output of tail command for any errors If...

Hello! >> my mail server is Lotus Notes version 10.0.1 Please note, that Plesk does not support Lotus Notes mail server and it seems you are using external mail server. Also, according to provided information you're using external DNS provider. In this case there is nothing to configure in...

Hello! I've checked in the test environment and even if I removed Webstat and Webalizer the access_ssl_log.webstat is created after execution of the statistics utility command: plesk sbin statistics --calculate-one --domain-name=example.com Log files access_log.stat, access_log.webstat...

>> I dont really get the [...enable backup encryption on the cloud storage side.] part. This is example for Dropbox: Dropbox advanced encryption: An overview

Hello! Currently, Plesk has native integrations with several cloud services: https://support.plesk.com/hc/en-us/articles/12377476581783-What-backup-solutions-are-available-in-Plesk-and-how-to-use-them >> Or is there any ways to store the backup on a encrypted drive such as MEGA, ProtonDrive...

Hello! Plesk itself does not provide hosting solution for the websites. The Plesk is software product that should be installed on the server and it allows to manage this server and websites via GUI interface. You could change your server provider to another one but you still need to have a...

Hello! Please verify that root password is correct by connecting to source server directly via SSH. Also, it's possible that root login is not permitted on the source server. You can configure it in SSH config: 1. Open SSHD config on source server: vi /etc/ssh/sshd_config 2. Set the...