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A new request was submitted.

@Sebahat.hadzhi it was on the old Uservoice forums, and had been for years, but I guess nobody thought about importing the years of unanswered feature requests over? Does Plesk support modern authentication methods for connections to its mail server? - Support Cases from Plesk Knowledge Base...

Would be nice to see some movement on this... but alas.

Hi @luis.talora I'm afraid we haven't attempted using the guess rules since removing them 10 years ago now, so I don't have an answer for you on that. This would need to be retested.

We ran into this issue as well. Plesk *should* be returning the effective value with that API request, but as @MarkM indicated instead it's a simple database query. To make this work you'll need to get the subscription's info via <webspace> API request with the <limits/> option so as to...

I know this is very old, but should anyone encounter this, the fix that worked for us is: yum install psa-drweb-configurator

Hey @Sebahat.hadzhi - thanks for the update. We're still working on determining the source of the issue as it's not occurring for all clients. It may be that a 3rd party extension that still uses standard password authentication is triggering this, possibly only when the saved password for Plesk...

How do we get this fixed now that you know it's still occurring with the most recent version of WHMCS? In particular, if the passwords are correct, why does it seem to be rate limiting API access?

We have reproduced the identical issue with WHMCS 8.13.1 (latest) and Plesk 18.0.70 Update #1

Same issue occurred here on one of our boxes, and it had completed successfully in the background, but the UI lost its connection apparently. If you open Plesk fresh in a new tab, it'll likely show you that it was completed successfully with a notification in the lower right corner. The...

Thank you for the clarification! My understanding is that most mail clients that have already negotiated with the server a previous time will assume the same connection settings and present an error if they don't work (unless the client has an 'automatically try other settings' option)...

I didn't say a MitM attack would require STARTTLS. I'm saying a MitM attack only works if there's no security on the connection at all and since Plesk requires STARTTLS on 587, the certificate validation would fail once STARTTLS was attempted to be negotiated (which occurs prior to...

This is a good point. Very few people are going to notice this kind of minor, yet surprisingly important adjustment for user experience. That means that, compared to other requests, it's likely going to get buried underneath the pile of 'fancy new stuff', making the whole point of having it in...

I have done so, thank you.

Explain. We're talking in the context of Plesk servers. By default Plesk servers require STARTTLS on 587. So in the context of Plesk servers, how is that relevant?