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Follow Anthony's instructions above and it should fix the issue.

I can confirm this with Ionos dedicated cloud servers. If you are using your own nameservers and sending mail through your Plesk server hostname, you MUST call and have them unblock port 25 OUTGOING. The Ionos cloud server panel firewall gives you control ONLY over incoming ports, not...

Fantastic! I didn't even get the message in the app to update after doing the manual update in the Plesk panel. The app worked perfectly right when I opened it. Thanks so much for you prompt attention and efficient response to this issue. Much appreciated.

Yes: -rw------- 1 psaadm psaadm 53248 May 31 12:47 /usr/local/psa/var/modules/plesk-mobile/MobileConnector.sqlite Log says only: May 31 12:47:41 (229d2) [WARNING] [User] cli No cache database found, creating an empty one. Thanks for looking into this.

I have the same issue and same errors. This solution did not fix it. [2019-05-31 12:46:02.139] ERR [panel] Class 'Modules_PleskMobile_App_Database_Exception' not found: 0: /usr/local/psa/admin/plib/modules/plesk-mobile/library/App/Database.php:61 Modules_PleskMobile_App_Database->init() 1...

Nevermind. I used the long form way of restoring the dump. Once I did that and then re-uploaded the certificate, it came back up.

Please help!

Yes, that is the article I read. Here is what it says to restore: The example below shows how to restore 'PSA' database from the dump: # plesk db psa < psa.sql That command obviously doesn't work on a gz file or unzipped for that matter. There is some significant instruction missing here.

Thanks Igor. I finally got into the panel with the IP address and it wiped out the CSR and certificate. I hoped that was it so I did a new CSR request and re-issued the cert. No luck. I tried everything else, so I guess I do need to restore the psa database. I haven't done that before and I...

I did something really stupid. I was messing around with trying to use Let's Encrypt to secure the server and I think I accidentally had Plesk Panel wipe some relational data from the PSA database. Server name was secure.myserver.com A domain on it was myserver.com To get the Let's Encrypt UI...

Didn't say all bugs in Plesk are fixed. As it relates to this thread and all of the problems I was having, this issue is SOLVED. My migrations are working perfectly from my 12.0 server to my 12.5 server.

New Plesk MU #13 issued Nov. 30 has fixed all issues for me with Plesk Migrator. Thanks Odin Team!

I find most of this deflective but I will address a couple of things. I did NOT say you claimed you had a solution. I said you were aware of a possible CAUSE and a workaround. 1. Pointing Alexey to that IP setting in the GUI as being the factor that was creating the failures would have cut...

Sorry, this is a bit OT, but I too am curious about something, if you knew all of this information, the possible cause and the GUI workaround, why did you not point that out at the beginning of this thread? This knowledge could have saved much time and effort. You didn't get a response when...

Well, it appears that optimism does pay off sometimes. Alexey worked very hard with me offline and has identified the issue. Not only are they working on it for an MU update, he also pointed out a simple workaround in the GUI until the MU is ready. The issue stems from a problem with IP...

Thank you @vlikhtanskiy - I also see this bug in 12.5.30 even if there are no email aliases attached.

Perhaps, but until that happens, and as long as the Odin Team is engaged and responding, I prefer to keep a little more positive attitude and let them prove my optimistic perspective wrong. Assuming failure only guarantees it. Regards...

This has to be one of the most perfect responses in this entire thread and speaks volumes to me. It is the way I treat my customers and, in my opinion, the ONLY way to do business. I can not overstate my appreciation for your positive attitude and efforts to address issues with the Panel so...

Yes, there is a core issue we are getting away from. First, I want to say that I really do appreciate the time and effort that @Alexey and @trialotto are putting into this. However, there are a few things I would like to point out before I give up on this and just move hardware with everything...

@trialotto Thanks very much for your suggestions. So at least we can pretty much confirm that the Plesk Migrator (and by some measures backup / restore method) does not work if trying to go from 12.0.18 to 12.5. Have done that over and over. Fails the same way. Tried that many times. Fails...