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Plesk published a hotfix yesterday you can apply via SSH. Unable to create backup under the customer: Some fields are empty or contain an improper value

Plesk has finaly published a workaround and aknowledged the Bug. For anyone interested here is the temporary fix: For Plesk 17.8 hotfix is available: Connect to the server via SSH; Back up /usr/local/psa/admin/plib/CommonPanel/Form/Backup/Subform.php file: # mv...

I forced the update manually and went on micro update #11 but it did not solved the problem. Still no manual backup for me. It looks like you can only apply the workaround solution with Web Host Edition. I notified my hoster but they do not plan to do anything at the moment, asking me to wiat...

Wich build level update are you using ? Global or First user ? Because micro update #11 is not yet available on my side, and i am using official Plesk repo (not mirror)

Same for me here, and also tried: empty field (save to the root), folder specified (/save) and empty field with a / like advised on a Plesk bug report. Nothing works. Can you confirm wich micro update is applied to your Plesk installation please ?

Yes but: - Please be careful and do not submit any found problem with this template! : Bug is partially reported as Plesk bug with ID #PPPM-8700 but need to be documented more with our feedback - Double check that it is really bug and you can reproduce it! : I don't have another test server...

@IgorG Not the only oen to have this problem. You can now check this post: Issue - Backup manager error : Some fields are empty or contain an improper value I have reported my test and investigations there.

Okay so i ve done some research on my side and it appears that the solution given can only be applied if you are a user of Plesk Web Host Edition because as Web admin user we do not have access to the menu: Home --> Hosting Services --> subscriptions As you can see on this screen shot here...

Hoooo..... interesting.... now i am not the only one :) Are you by any magic under micro update #10 ? I was not aware of that new bug that was listed 20 hours ago. Sames as you i can't find any of the informations given in the Help Solution. I am using a private FTP server only accessible...

@IgorG Thanks i already found this page and have checked the usual places like i showed in my first post. But as you can see on my screenshot as an example, there is no manual backup log only dir created for Scheduled backup. No dir are created when i make a manual backup attempt. Also tried...

No one to tell me where to find that damned manual backup log ? :)

Like i told before, i can't because Plesk is provided by my hoster not directly by Plesk. And they don't wanna pass the problem to Plesk or opening a ticket saying that it is not a bug and i must solve it myself or pay them if i want them to have a look at my install. I am willing to sove it...

I have done both commands, 2 times, but nothing... so what could be next move ?

Hi @Peter Debik I don't see any log for the manual backup at this location. Only the folders created by the sheduled backups as you can see in my screenshot. (each day at 6:00 AM) I also tried to look at the file highlited in green but nothing regarding the manual back in this one. Maybe the...

Hi everyone, As i am still trying to sort out my plesk manual backup problem, i was looking everywhere on my server to find the manual backup log but can't find anything. Only found the backup log for scheduled backup in /var/log/plesk/PMM/, but manual ones do not appears here. Just found a...

Ok thanks. And any idea what i should do for my backup problem as my hoster does not even want to submit a bug report to Plesk, blaming me for doing the update wrong lol @IgorG Update: i ran both commands again just to be sure but nothing. Manual Backup still broken. Here is attached the few...

@IgorG Ok so here i am back :) I tried to contact my hoster but they don't want to assist in Plesk without me paying for supervising credits.... So i made a backup from my FTP and database backup from Plesk before doing your command. No changes unfortunately :( I noticed something i never...

Yes i Know that link and it already confirmed that i must go through my hoster who provided me the License. I am gonna ask them a full backup of my VPS before doing anything, just in case.... Thanks for your help, will keep the thread updated.

I was just asking as someone reported a broken PLesk+Website Access after that command. He had to rename folders and modify things in is DB. If i could, i would have asked Plesk support but the problem is that i am using Plesk Web admin provided by my hoster so if i understood correctly i can...

Hello IgorG Thanks for coming by and helping me. I have new elements to bring today. 1/ My scheduled backup in Plesk went fine this night like every other night but still no way to make manual backups. Always same error message. So Scheduled Backup = OK Manual Backup = KO 2/ I...