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There are several logs where you can take a look at: In the problem site, you have a "logs" folder which may be accessed through SSH or Plesk directly and of course, you also have the server-wide logs at /var/log

I would suggest you forget of PTR and focus on strong SPF records making sure they are not duplicated or most email providers will reject email coming from your server. The template we use and works fine is: v=spf1 a mx a:<domain> ip4:<ip> ~all - if you use ip6 may add it as well

Hi, Some weeks ago had an issue with a broken kernel update - first in over a decade - and this situation has made us think on reviewing our emergency backups and procedures. One of the solutions on the table is a snapshot of the volume - AWS in our case - but I recall that sometime in the...

Hi, it has happened to us in the past. 1.- Verify you have no "leaks" in your new DNS setup, like duplicated A records with different - the new and the old - IPs. 2.- If you are using "glue domains", be certain to change those to the new IPs 3.- Be certain that the old DS records are deleted...

Thanks @Peter Debik !! As usual, you were right. Httpdocs and subdomains were infected with tampered htaccess and some other files which came to block the script located in a subdomain. Though ImunifyAV showed the site to be clean, couldnt find a way to run ImunifyAV through all these folders...

Hi Peter, All php 7 versions are there, as well as php 8. Yes, that was the first thing I tríed, switched it back to 7.2 and it was then that the header showed for a sec and dissapeared. (keeps doing it). The only error in logs were regarding the new syntax needed to run the script under php8...

Hi, One of my personal sites I use for work which was ok last night, today showed 500 error index page. Reviewed PHP version and it had been switched to 8.1 (!) from 7.2 Reloaded from a direct link and only a white screen showed. Tried again but this time typing the whole url and the top part of...

Thanks, that's whats I thought, just wanted to be sure. Seems like a DNS server's caché somewhere is stuck with an old récord. Regards

In my previous clones I beleive once or twice those sites had custom made connections and they were cloned successfully along. On the other question, yes it overwrites existing content on the fly, so if you want to keep a copy, clone that first into another subdomain or using the files manager...

No, that's the best part of using wp-toolkit: it does everything for you. When getting ready to clone, it will ask you if you want to set up certain db name or so. Never had to override it, just let it clone everything automatically. Have used it many times - well over 50 - and only once it sort...

yes, activate wp-toolkit extension and have it recognize your new.olddomain. Using wp-toolkit clone the new.olddomain to the front - httpdocs -folder; it will overwrite everything in the httpdocs folder If you want to keep the olddomain site, make another subdomain and clone the actual olddomain...

Tried it in one of my servers and still shows missing asl/whitelist and wont activate the module * did not apply the "emergency workaround" just deactivated the module when trouble hit. should I before trying again ? TIA

Hi, Have a couple of clients whose email service is Gmail hosted. We act as their main DNS and their NS - w/glue - are pointed to us; mail service is completely deactivated on this side for these domains. Both reported yesterday they were missing mail from certain providers such as hotmail and...

Hi, Any update on this? TIA

Hi @Peter Debik I have been doing DNS tests these past 48 hours and last night realized that all failling domains are finished in .com.mx . Domains finishing in .com , .org, etc, are correctly propagated. Any idea? TIA

Hi Peter, Yes, all the domains -working and non working - point directly to our Name Servers. Some minutes ago, ran a check at dnschecker.org and the failling domains are ok in about half of the global checkpoints. The working domains are shown ok almost instantly in all the checkpoints

Hi, 4 domains in the server show "dns not resolvable" though they are configured exactly like the rest which are working ok. Compared the domains' zones in var/named/chroot/var and they are exactly the same - working and non-working. When running dig for these 4 domains, A record is not shown...

Hi again, Just found out during a failed Let's Encrypt renewal that the certificate keeps looking for AAAA record - which my server have never used- and coincidentally noticed that it shows DNS badge in red stating "the domain is not resolving" . This are the same domains which Hotmail wont...

Thanks Kaspar, These are emails sent from hotmail to our server. The awkward thing is that most emails from hotmail come through, but we are certain some others -from hotmail too - bounce stating "DNS query failed" All our records have been tested and re-tested in all the DNS testing sites we...

Hi, Only some emails - from microsoft most of them AFAIK - are not getting to the server, not even shown in the maillog. Most emails are getting through without problem. One of those not delivered, shows the following info: 5/21/2023 3:11:19 PM - Server at...