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Hi UFHH01, Sorry about that! Below are the error logs. Are these the right logs Logs [Fri Aug 07 11:10:52 2015] [warn] RSA server certificate CommonName (CN) `www.domain.com' does NOT match server name!? [Fri Aug 07 11:10:53 2015] [warn] RSA server certificate CommonName (CN) `www.domain.com'...

Hey guys, Our customer is having an issue with a Rapid SSL certificate that worked and now when visiting the Wordpress site admin panel or https pages, the server does not connect to the Wordpress https page. We tried modifying iptables to add 443, 8080, 80 etc based on the tutorial provided...

Hi, Thanks for the help. We do in fact monitor the changes to see what is causing the issue, and there is no specific process or site that is causing it. Also, when the issue occurs and gives a warning within Server health located at the homescreen of plesk, the memory usage of apache is only...

Hey guys, Not sure why, but for some reason lately our Plesk installation randomly sends us notification emails about alarm level changes which go from Green to yellow, yellow to red, then goes back to normal over time. No changes were made on the server for these constant changes and emails to...

Hi Pleskpanel, Thanks for reaching back. Yep, its spam being generated from Wordpress via the contact form. They have sent bogus/spam emails from the domain.com email address that doesn't exist and it has gone through our mailing relay, which is Mandrill. Not sure if its the Wordpress user that...

Hi PleskPanel, Are you speaking of spam as in users who send an email to the website owner via contact form, or are you speaking of protection from outsiders who will try to manipulate the form to send spam by using a fake [email protected]?

Hi Pleskpanel, Thanks for reaching back. It seems the plugin for contact form is contact form 7. Not sure if the customers site is compromised, will need to look further into the issue in this case. Thanks!

Hi Pleskpanel, Thank you very much for reaching back. Yes, outside users seem to be manipulating the Wordpress contact form to send spam via their domain.com email. This makes sense. If you have any further suggestions, it would be greatly appreciated :)

Hey guys, Hope you're well. In the past we disabled sendmail in Plesk to prevent spam from using the contact form of Wordpress sites to send unauthorized spam emails. Because of this, password reset emails do not work. A few questions: 1. Is it safe to enabled sendmail for scripts in Plesk...

Hi UFHH01, The issue has been solved. Not sure what the issue was, but we used a default wp-config.php file and entered the database info, wp prefix and salt info. Also disabled all plugins and re-enabled each one.. It seems this may have fixed the Nginx permalinks issue. Thank you very much! :)

Hi UFHH01, That definitely isn't the case since I've checked the folders. Please advise, thanks.

Hi UFHH01, Tried it, and this is the error that I am getting: This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS Here is the converted .htaccess that appeared after #ignored: "-" thing used or unknown variable in regex/rew if (!-f $request_filename){ set $rule_1 1$rule_1; } if...

Any fix for this guys? Apache uses too many resources.

Thanks UFHH01, greatly appreciate it.

Hi UFHH01 Thanks for reaching back quickly. Going the command line route for now as mentioned. A part from that, how can we resolve the issue with phpmyadmin to upload via the console without any issues with php script timeout, 504 issues or part of the tables uploading? Please advise, thanks

Hey guys, We are having an issue upload a 300mb mysql database to phpmyadmin.. With direct mysql file, t stops and only copies a few tables, stating to reupload to continue (which it doesn't and states that there are pre-existing tables). With zip file, it does the same.. at one point at 504...

Hey guys, It seems we are receiving a 404 Nginx error for a Wordpress website when setting up custom permalinks. We've tried entering the following directive for the website location / { try_files $uri $uri/ /index.php?$args; } This is the error that we receive...

Hi IgorG, Yes, we do know the email, but where in Plesk do we disable/modify how we receive emails for customers if the email doesn't exist. For example, a customer received an email to [email protected], but it came to our root email instead. Please advise, thanks.

Hey guys, For some reason a customer is receiving emails from [email protected] and its coming into our main email. How can this be disabled or modified? Please advise, thanks

RESOLVED Seem to have fixed it by going to the default template dns settings in Tools & Settings / DNS Template, then resetting to default. From there, re-add nameserver A Records, etc.