• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. Kaspar@Plesk

    Question Restore data

    Both the XML and the tzst files are needed to restore a backup. In the CLI command use only use the XML file to import the backup.
  2. Kaspar@Plesk

    Question Restore data

    The xml file should be used.
  3. Kaspar@Plesk

    Issue LetsEncrypt certificates no longer automatically renewing, even though Plesk says they should

    Are there any error messages shown about renewal?
  4. Kaspar@Plesk

    Issue Plesk stuck in 18.0.60

    I suggest opening a ticket with our support team for an investigation of the issue. To sign-in to support and open a ticket go to https://support.plesk.com. If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is...
  5. Kaspar@Plesk

    Question Restore data

    If you can't login to Plesk, but still have SSH access to the server, you can use the CLI to restore a backup. This article describes the CLI command you can use in more detail: https://support.plesk.com/hc/en-us/articles/12377586491927-How-to-restore-a-Plesk-backup-from-CLI However, note that...
  6. Kaspar@Plesk

    Issue Plesk stuck in 18.0.60

    This line SOURCE = http://autoinstall.plesk.com/plesk-php8.3 in your /root/.autoinstallerrc file indicates that an earlier Plesk version was updated with experimental PHP 8.3 support. This is likely prohibiting you from upgrading. Before you make any changes make sure to make a backup. You can...
  7. Kaspar@Plesk

    Question Migrate mail server from other server

    Not to my knowledge, no. If you feel that an auto-migrate feature is missing from Plesk don't hesitate to add it a suggestion on our UserVoice page. Features that become popular might be considered for implementation into Plesk.
  8. Kaspar@Plesk

    Issue Plesk stuck in 18.0.60

    What's the output of grep SOURCE /root/.autoinstallerrc and cat /etc/yum.repos.d/plesk.repo?
  9. Kaspar@Plesk

    Question Restore data

    You mean a backup stored on the Plesk server? Or on your own computer/laptop?
  10. Kaspar@Plesk

    Issue Cannot read properties of undefined (reading 'data')

    Hi, I suggest opening a support ticket with out support team for an investigation of the issue on your server. To sign-in to support and open a ticket go to Plesk. If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support...
  11. Kaspar@Plesk

    Resolved Roundcube CVE 2024 - when does Plesk release an update?

    According to user, his issue was related to mod security. As far as I can see there are currently no issues related to Roundcube known to us. (FWIW I have been using v1.67 without any issues in production for about 3 months now).
  12. Kaspar@Plesk

    Resolved Backup task error

    Hi, you can use the 1st option from the resolution mentioned in this support article: https://support.plesk.com/hc/en-us/articles/12387409609495-Unable-to-run-scheduled-backups-or-run-Migration-on-Plesk-Access-denied-for-user-admin-1-using-password-YES
  13. Kaspar@Plesk

    Question Service Unavailable port 8443 Plesk Not Working

    I recommend to open a support ticket with our technical support team to have them investigate the issue on your server. To sign-in to support and open a ticket go to https://support.plesk.com. If you got your license from a reseller, your reseller should provide support for you. If the reseller...
  14. Kaspar@Plesk

    Resolved Error fail2ban since update to 18.0.63

    I see that you've contact our support team and that they have been able to resolve the issue for you. Is that correct?
  15. Kaspar@Plesk

    Question Downgrade server to use ioncube

    I am not sure. I recommend to open a support ticket with our support team for an investigation of the issue. To sign-in to support and open a ticket go to https://support.plesk.com. If you got your license from a reseller, your reseller should provide support for you. If the reseller does not...
  16. Kaspar@Plesk

    Issue Plesk stuck in 18.0.60

    I don't think so. However I might be best to manually update the server to Plesk 18.0.63.
  17. Kaspar@Plesk

    Question CentOS/AlmaLinux-Updates

    If you got your Plesk license(s) from your provider they have enabled ELS (Extended Lifecycle Support) for you, which allows for prolonged CentOS 7 support and updates. I am not sure why you haven't had any updates (yet) for your AlmaLinux server(s). Don't hesitate to open a support ticket with...
  18. Kaspar@Plesk

    Question Migrate mail server from other server

    There is no comparable feature available on Plesk for Linux. Migrate email to Plesk the Plesk Migrator is available, which you can configure to migrate from a custom environment. Alternatively you can create your own migration solution using the Plesk CLI utilities, or the XML-RPC and REST...
  19. Kaspar@Plesk

    Question Downgrade server to use ioncube

    Hi there, I am not sure if I understand why you want to downgrade your PHP version. Plesk allows you to install and use multiple PHP version on your server. Which can be used via command line to. Calling the php uses the default PHP version shipped with your OS. If you want to use any of the...
  20. Kaspar@Plesk

    Question WPToolkit Block access to potentially sensitive files

    @Dmytro the errors shown on the log of your screenshot are not caused by the "Block access to potentially sensitive files" option from the WP toolkit. (Because in that case the errors would get logged in the Nginx logs.) Instead these errors are (most likely) caused by the .htaccess...
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