• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. R

    Question Secure the plesk with SSL fails

    Unfortunately, 43896-37639.pph-server.de doesn't resolve to your server IP address. You won't be able to issue a Let's Encrypt certificate for it. You can check with your hoster to fix the domain name, or you can use your own domain name.
  2. R

    Question Secure the plesk with SSL fails

    43896-37639.pph-server.de doesn't resolve to an IP address. Thus you can't issue a Let's Encrypt for it. Is that the correct address provided for your server?
  3. R

    Question Secure the plesk with SSL fails

    Please show us what you selected on the Let's Encrypt page.
  4. R

    Question Secure the plesk with SSL fails

    Do you own PPH-Server.de? DNS domain ownership validation is required for wildcard Let's Encrypt SSL certificates. Plesk can issue wildcard Let's Encrypt certificates for domains that use the Plesk server nameservers. Try issuing a certificate only for 43896-37639.PPH-Server.de.
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    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    I suspect you received the extension update. My server received the extension update the next day (we applied the patch on all servers as soon as we were made aware of the issue): # plesk bin action-log --show | grep -i email-security 127.0.0.1 admin [2025-03-13 03:37:16.680] 'Upgrade extension'...
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    Issue Error 500 Plesk\Exception\Database (DB query failed: SQLSTATE[HY000] [2002] Connection refused)

    Interesting. When it happens, connect to the database service and check the number of active processes: plesk db "show full processlist;" | cat In the meantime, check if you don't have a small connection limit: plesk db "select @@max_connections; select @@max_user_connections;"
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    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    A KB article was published for this issue: https://support.plesk.com/hc/en-us/articles/30609832237591-Unable-to-receive-email-with-Plesk-Email-Security-extension-installed-connect-to-sql-unable-to-connect-to-DSN-DBI-mysql-database-emailsecurity-mysql-socket-var-run-mysqld-mysqld-sock
  8. R

    Issue Error 500 Plesk\Exception\Database (DB query failed: SQLSTATE[HY000] [2002] Connection refused)

    The first step is to verify that the MariaDB service is working correctly. If it restarts when the 4th Plesk user connects then you need to find out why. MariaDB can support up to 200 concurrent connections at any given time with the default configuration. If you have the time stamp when it...
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    Issue Error 500 Plesk\Exception\Database (DB query failed: SQLSTATE[HY000] [2002] Connection refused)

    Hi, The error in the screenshot indicates Plesk can't connect to the database service. Check the status of MariaDB. Did it restart recently? Do you have enough RAM on the VPS? OOM (Out Of Memory) events can kill the database service process and can even damage the InnoDB storage in the...
  10. R

    Issue Server Error 500 Plesk\Exception\Database

    Is the MariaDB service running? Where is the datadir and do you have the psa db in that dir? You can find the datadir by running select @@datadir;
  11. R

    Question AWS Lightsail Restore from Snapshot

    Hi, Just buy a new license and install it when you open Plesk.
  12. R

    Issue DB query failed: SQLSTATE[HY000] [1049] Unknown database 'psa'

    Yes. Plesk support is available 24/7.
  13. R

    Issue DB query failed: SQLSTATE[HY000] [1049] Unknown database 'psa'

    The error indicates you no longer have the Plesk (psa) database in the MariaDB database service. Do you have any folders in /var/lib/mysql? In order to restore psa and other Plesk databases, please see...
  14. R

    Question Roundcube user black & white list

    Not that I'm aware of. You can provide access to Plesk for the email user (email address and email password). This way the email user can manage the spam settings.
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    Question Need Help Configuring Plesk Web Access on Server with Custom Ports - IP Accidentally Pointed to Domain

    Hi, https://hostname:8443 and https://ip.addresss:8443 should work out of the box, without any changes. Ports 8443 and 8880 are used by the Plesk services and have nothing to do with the webserver that uses ports 443 and 80.
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    Question How to give Reseller permission to use Plesk Migrator Extension?

    Hi, The extension catalog and application catalog are 2 distinct things. The application catalog is the 1-click installer for various web applications, like WordPress, Drupal, etc. The migration has to be performed by the admin user or additional admin users. The reseller can have...
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    Question How to give Reseller permission to use Plesk Migrator Extension?

    Hi, Only the admin user or additional admin accounts will be able to use the Plesk Migrator. The reseller can backup the subscription on the source, download it (setting a password) and import it onto your server. You can add the source server to the Plesk Migrator and migrate the...
  18. R

    Question How sitejet works?

    I'm sorry but I don't understand your questions. Can you please reformulate?
  19. R

    Resolved Website KO

    Hi, You have zstd on the server. Upload the zstd file to the server and via SSH run zstd -d backup_sqldump_2502230004_2503010004.tzst. You will have the decompressed SQL dump which you can import via SSH or download it and import it using PHPMyAdmin or the Plesk database options.
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    Question How sitejet works?

    What do you have in mind when you say external platforms? The Sitejet Plesk extension facilitates access to the Sitejet platform where you build your website. When ready you can publish the websites on your Plesk hosted websites. It downloads the website project and deploys it for you.
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