• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. R

    Resolved Propably WP-Toolkit or server problem

    Your database service was killed by OOM events which were triggered because processes on your server tried to allocate more RAM than available. I would recommend adjusting the OOM score of the MariaDB service and getting more RAM on your server.
  2. R

    Question DNS error for all domains after adding an IP

    Hi, Check the panel.log at the time of the first action. It should contain information regarding what went wrong. The button and CLI command do the same thing. You can also check the syslog regarding bind errors after the Reread IPs button was pushed. In order to be able to use new IP...
  3. R

    Issue Plesk Task Manager

    What do you have in that file? If it exists, back it up and replace the content with: cat /usr/local/psa/admin/conf/task-manager.yml # Copyright 1999-2024. WebPros International GmbH. All rights reserved. concurrency: limits: # Maximum number of concurrent tasks # This limit will not...
  4. R

    Issue Server Error 403-Forbidden You do not have permission to access this document.

    What do you have in the error log when you try to access the website?
  5. R

    Question Blocked IP and Country ISO Code

    Hi, Do you pass your website via a CDN like Cloudflare? In that case, your server Firewall will see only Cloudflare IP addresses. If you don't use a CDN, then perhaps the firewall didn't get applied because of the long time needed to load all the IP addresses in the IP lists.
  6. R

    Question SSH user can see other subdomain directories even with chrooted shell?

    Please have a look at Resolved - Domain (SSH) user can see other directories
  7. R

    Issue Server almost full

    Can you restart the server? Was it recently restarted?
  8. R

    Issue Server almost full

    You might have bind mounts on the system which cause du and df to count twice the same used disk space. Try: du -xcsh /* 2>/dev/null | grep G to see actual used disk space What do you have mounted? mount | grep -vE "tmpfs|tracefs|rpc_pipefs|binfmt_misc|sys|boot|proc|dev/pts|mqueue|hugepages"...
  9. R

    Question Why Plesk controls my self-installed (FTP upload) Wordpress installation since last update

    You get 2 instances because you have the entire WordPress or just parts of it in the document root and in some other folder (in the document root or in the webspace). WordPress Toolkit will scan all the folders for wp-config.php (this is my assumption) and will show in the interface all the...
  10. R

    Question Why Plesk controls my self-installed (FTP upload) Wordpress installation since last update

    Hi, Simply detach the WordPress installs you don't want to manage via WordPress Toolkit. Click on ...Mehr Why don't you want the WordPress install to be manageable via WordPress Toolkit?
  11. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Sorry for the previous command. Please try the following: journalctl -n100 --no-pager -xeu mariadb
  12. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    The issue is above line 54. Your screenshot has only the shutdown part. You might have an InnoDB corruption.
  13. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Try this comand and provide the output: journalctl --output=cat -xeu mariadb
  14. R

    Issue Roundcube: Connection failed to imap or storage server

    Can you ping localhost from your server? Does localhost resolve to 127.0.0.1?
  15. R

    Issue Problems Issuing a Let's Encrypt Certificate

    Try to access the challenge URL from a different IP address than your usual IP. Your IP address might be whitelisted in the hardware firewall.
  16. R

    Issue Problems Issuing a Let's Encrypt Certificate

    Do you allow http:// via the hardware firewall? Let's Encrypt will try to access the challenge URL via HTTP.
  17. R

    Question Server Error 500 Plesk\Exception\Database

    Hi, The error indicates all connection slots to the database service have been used up. By default, that is 200 connections and 150 per any single database user. If plesk db fails then you need to restart MariaDB systemctl restart mariadb
  18. R

    Issue Unable to connect to FTP via

    Check the passive ports set in Proftpd: grep Passive /etc/proftpd.* -r /etc/proftpd.conf:PassivePorts ????? !!!!! Check the Plesk firewall if the ports are enabled: iptables -S INPUT | grep <?????? = first port from the previous step> -A INPUT -p tcp -m tcp --dport ?????:!!!!! -j ACCEPT The...
  19. R

    Issue Unable to connect to FTP via

    Are the passive ports opened in the firewall?
  20. R

    Issue Issue creating backup FTP/Local

    Can you share a screenshot of the options that are selected? Do you get anything logged in /var/log/plesk/panel log when the backup fails?
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