• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. R

    Issue Roundcube: Connection failed to imap or storage server

    Hi, Please check the Rouncube error log in /var/log/plesk-roundcube/errors. For additional information about Rouncube in Plesk please see https://support.plesk.com/hc/en-us/articles/12377744787991-Plesk-for-Linux-services-logs-and-configuration-files#roundcube Roundcube uses the global Apache...
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    Issue After Deleting 150 MP3 Files From VPS Server, Disk Space Display Goes Up!

    Can you share the statistics shown in Plesk and the output of the following commands? HTTPD_VHOSTS_D=$(grep HTTPD_VHOSTS_D /etc/psa/psa.conf | awk '{print $NF}') du -sh $HTTPD_VHOSTS_D/WebspaceName
  3. R

    Question resolv.conf problems with Ubuntu 22.04 LTS

    Can you please confirm what issue you are encountering? If your system can't resolve domain names, please check the status of /etc/resolv.conf: cd /etc/ ls -l --color=auto resolv.conf If you see something like this: If it's displayed in red or /run/systemd/resolve/resolv.conf doesn't exist...
  4. R

    Plesk Guru Program

    Thank you for the warm welcome and for this privilege.
  5. R

    Resolved I can't update my version of Plesk

    Hi, According to https://support.plesk.com/hc/en-us/articles/18424587497751-Is-Plesk-on-Windows-Server-2012-supported , you are using the latest version for Windows Server 2012. Windows Server 2012 support has reached end of life on October 10th 2023. You need to upgrade your Windows Server or...
  6. R

    Issue After Deleting 150 MP3 Files From VPS Server, Disk Space Display Goes Up!

    Where do you check the used disk space? The value shown in Plesk is not calculated on the spot. It's the value the website used when the daily maintenance task was executed.
  7. R

    Issue After Deleting 150 MP3 Files From VPS Server, Disk Space Display Goes Up!

    Hi, How were the files removed? Via the file manager in Plesk? If this is true, check the Recycle Bin (.trash folder in the webspace).
  8. R

    Issue Cannot update packages

    The migration to a new server is always a possibility. Plesk Migration Manager is easy to use. If your provider can do an IP swap it will be even faster because you won't need to do DNS changes.
  9. R

    Issue Cannot update packages

    Hi, That package is not available for CentOS 7. The only available package is: http://autoinstall.plesk.com/pool/PSA_18.0.66_16056/extras-rpm-CentOS-7-x86_64/opt/fail2ban/fail2ban-1.1.0-2.centos.7+p18.0.64.0+t240802.1501.noarch.rpm You should elevate CentOS7 to AlmaLinux 8 as soon as...
  10. R

    Issue Cannot restart NGINX

    Hi, It looks like you are missing an IPv6 address. Run the following command to list the Plesk known IP addresses. plesk bin ipmanage -l The run the following to list all configured IP addresses: ip addr sh | grep inet If you have some other IPv6 address, you will have to swap the old one...
  11. R

    Question How to Block Direct IP Access and Ensure All Traffic Routes Through Cloudflare

    Hi, There are 2 possible scenarios: 1. all websites are passed via Cloudflare: You firewall ports 80 and 443 to allow access only from the Cloudflare IP addresses In this case, there won't be any block page since the connection won't be allowed. 2. Only some of the websites are passed via...
  12. R

    Question Plesk E-Mail Security | Failed to start clamd scanner (amavisd) daemon

    Hi Michael, Which part? You don't have root access to the server?
  13. R

    Resolved Database access via browser and URL

    Hi, Please have a look at this article: https://support.plesk.com/hc/en-us/articles/12377596625303-How-to-access-Plesk-phpMyAdmin-without-logging-in-to-Plesk
  14. R

    Issue domain 1 cannot email domain2 if domain is hosted on google or microsoft / zoho

    Sendmail should work with disable for incoming.
  15. R

    Issue How to whitelist IP address in New plesk 18.0.6

    It's not blocked in the firewall. Is the MySQL service listening on all interfaces?
  16. R

    Issue How to whitelist IP address in New plesk 18.0.6

    First off, you've exposed your DB details in the code screenshot. Please make sure you change the password for the explore database username. You don't have Fail2Ban installed. The whitelisting in Fail2Ban is only to prevent blocking of the IP address in any of the configured jails. However...
  17. R

    Question Force same domain emails to use MX records

    Unfortunately, this is how the mail service works. The email addresses should be created on only one system. Each system considers all the email addresses to be hosted on that system. You could use a subdomain with Google mail and configure the Golgle hosted addresses to check/use the...
  18. R

    Issue domain 1 cannot email domain2 if domain is hosted on google or microsoft / zoho

    Hi, By default, the mail service used by Plesk will try to deliver locally before performing MX lookups. If all 3 websites are created in Plesk and have the mail service enabled, there won't be any DNS lookups to determine MX records. This issue is addressed by setting the mail service for a...
  19. R

    Issue How to whitelist IP address in New plesk 18.0.6

    Hi, Please share a screenshot of the entire Plesk interface when visiting Tools & Settings.
  20. R

    Question Plesk E-Mail Security | Failed to start clamd scanner (amavisd) daemon

    The error indicates there is a problem with the Clamav definition database. Try to kill freshclam if it's running and manually start freshclam. The cron takes a random number that is passed to the sleep command in order to prevent DB servers from being hammered at the same time of day.
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