• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

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  1. R

    Question Command line not working for Spam

    The blacklist in Tools & Settings > Mail Server Settings doesn't allow the use of wildcards. Only specific domain names can be set. You can set per mailbox rules when Spamassassin is used or globally when Plesk Email Security is used.
  2. R

    Resolved Restored from backup, but new passwords set

    Step 5 from https://support.plesk.com/hc/en-us/articles/12377851489943-How-to-restore-a-Plesk-server-on-a-new-Linux-server-from-file-system appears to have information on how to revert to the previous install installation key. Do you have that file from the old server?
  3. R

    Resolved Restored from backup, but new passwords set

    The passwords are encrypted with the Plesk installation id. Plesk Backup restore will set the same passwords only on the install from where it was created. To restore the passwords to a new Plesk install you need to set a password on the backup on the original Plesk install.
  4. R

    Question agent360.log

    For posterity, can you share the logrotate file you created?
  5. R

    Issue DNS Issue not working.

    You have a problem at your registrar. skcomm.in doesn't have nameservers properly set at your registrat. Some registrars also require IP addresses for declared nameservers. Did you set one?
  6. R

    Question agent360.log

    Hi Terry, When does the log start? (head /var/log/agent360.log) Also check if agent360 has a logrotate file: grep agent360 /etc/logrotate* -r
  7. R

    Issue (/sbin:/bin:/usr/sbin:/usr/bin) where is /usr/local/bin

    Hi, Export the required path in $PATH Edit ~/.profile and add: export PATH=/usr/local/bin:$PATH The same approach can be used to set the desired PHP version in the CLI.
  8. R

    Question Trouble adding IMAP Account on Outlook New

    Hi, Use the same server addresses used by Outlook Classic. The new Outlook might try to use mail.domain.tld even though that server address is not covered by the mail service. Furthermore, Outlook new will not set up an email account if the server address is not covered by the SSL certificate...
  9. R

    Question Issue with Laravel on Plesk server - Domain not pointing to the correct directory

    What do you have in Hostings for the website in Plesk?
  10. R

    Issue TTFB increase from 0,2s to 1,8s within hour

    Can you share the FPM settings? Number of max_children, max requests, idle timeout and Fpm mode. I suspect your php processes might have a memory leak, which causes the slowdown, and it gets cleared with a service restart.
  11. R

    Issue Urgent :( open_basedir problem

    Symlinks will work only if "Restrict the ability to follow symbolic links" is disabled. Mounts will also work but you need to make sure mounts are recreated after reboots via /etc/fstab or even autofs. However, the simplest and most portable way is to have both websites in the same...
  12. R

    Issue TTFB increase from 0,2s to 1,8s within hour

    Hi, How is php run, FastCGI or PHP-FPM? Proxy mode enabled?
  13. R

    Issue Urgent :( open_basedir problem

    While open_basedir is set correctly, you might be running into Linux filesystem restrictions. Plesk folder structure and permissions prevent PHP access between subscriptions/webspaces (/var/www/vhosts/(subscription/webspace name)). You can do a chmod 711 on /var/www/vhosts/domain2 and on...
  14. R

    Issue Apache web server template error

    Do you have custom templates set for Plesk vhosts? You can try to disable the "Restrict the ability to follow symbolic links" from Apache & nginx.
  15. R

    Resolved Email Issues upon Reboot

    Is the service enabled? # systemctl status dovecot ● dovecot.service - Dovecot IMAP/POP3 email server Loaded: loaded (/etc/systemd/system/dovecot.service; >>>>enabled<<<<; vendor preset: enabled) Active: active (running) since Mon 2024-09-30 20:02:01 EEST; 2 months 4 days ago Main...
  16. R

    Question Limit access by ip to Plesk

    Go to Tools & Settings > Firewall. Click on the Plesk administrative interface rule and set it to be allowed from specific IP addresses. Do the same for the Plesk installer rule. Last step, apply the change. These are only INPUT rules. Plesk updates are not affected.
  17. R

    Question How is the server.conf file generated?

    Keep in mind that you should compare the default and custom templates every few Plesk upgrades because new features might be introduced and not be available with your custom templates.
  18. R

    Question How is the server.conf file generated?

    You can also use the WebServer Hook to dynamically add directives to Nginx/Apache virtual hosts when they are generated by Plesk. I think you can also use the Additional Nginx directives sections to load rate-limit zones.
  19. R

    Question Getting X-Forwarded-For IP address from behind a nginx proxy server

    On the Nginx server, in the location block that forwards to the Plesk server you need the following headers sent to the Plesk server: proxy_set_header X-Real-IP $remote_addr; proxy_set_header X-Host $http_host; proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; proxy_set_header...
  20. R

    Issue Plesk is not detecting new extension updates

    If you go to Extensions > Updates > Check Now, do you get the same version/update to the latest extension version?
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