• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. Nikolay

    Resolved Problems with MariaDB update on CloudLinux 8

    Checked upgrade path with "mysqlgovernor", on my side it was ok, I just skipped Step 4, because upgrade consists of removing old/installing new packages and running service can interfere with this process. But almalinux approach is good enough too.
  2. Nikolay

    Resolved Awstats error refused connetion

    Hi, Check if user executiveassistant exists on FTP page for the domain, verify that the new user you created in protected directories and FTP user have the same password Additionally, go to Hosting & DNS tab > Hosting, on this page disable checkbox for "Protect access to your web statistics...
  3. Nikolay

    Question Plesk setup as email smarthost

    Hi, you can check this post Resolved - How can I set SMTP [Smart Host] Plesk has several antispam/antivirus solutions - Antispam Tools but main purpose of these feature to serve local mail service
  4. Nikolay

    Question Is it possible to regenerate the awstats information based on the https logs in the past?

    @danielchau Verify that it has been increased in the corresponding service plan, tab Log&Statistics tab https://docs.plesk.com/en-US/obsidian/reseller-guide/understanding-service-plans-and-subscriptions/properties-of-hosting-plans-addons-and-subscriptions/logs-and-statistics.65723/ For existing...
  5. Nikolay

    Resolved Plesk 18 - Horde or Roundcube Webmail - Error 500 - Internal server error

    Try to customize for PHP 7.4?
  6. Nikolay

    Resolved Plesk 18 - Horde or Roundcube Webmail - Error 500 - Internal server error

    Try to switch to RoundCube, re-install webmail applications using Plesk Installer
  7. Nikolay

    Resolved Plesk 18 - Horde or Roundcube Webmail - Error 500 - Internal server error

    Try this: chown apache:apache /var/log/httpd/suexec_log Also, check permissions for suexec binary stat /usr/sbin/suexec chmod 4510 /usr/sbin/suexec If you purchased Plesk license directly from Plesk consider to contact support to speed up the issue resolution
  8. Nikolay

    Resolved Domain does not resolve

    Nice, glad to hear that it works now )
  9. Nikolay

    Question How to assign databases to a domain manually

    Hi, If a database is created via Plesk and registered in Plesk under a subscription, you can link DB to a domain as follows: - browse to Domain > Databases page in Plesk - there is a drop-down menu 'Related to' against databse name - select a domain that you would like to link with a particular...
  10. Nikolay

    Resolved Plesk 18 - Horde or Roundcube Webmail - Error 500 - Internal server error

    Hi, Check if you have modsecurity enabled, disable it temporary and try to access a webmail
  11. Nikolay

    Question Is it possible to regenerate the awstats information based on the https logs in the past?

    Hi, Try to follow steps from this article - Recalculating Statistics for Previous Months
  12. Nikolay

    Issue Plesk not send mail and subdomains have error DNS_PROBE_FINISHED_NXDOMAIN

    Hi Check name resolving globally and locally nslookup <domain_name> 8.8.8.8 nslookup <domain_name> localhost If it can be resolved locally, then its ok on Plesk side. If it cannot be resolved globally, make sure that Plesk is configured as responsible name server on registrar side. For sending...
  13. Nikolay

    Question EC2 Plesk obsidian,Can I re-use my Plesk account in an ec2 .?

    You can use Plesk Migrator extension and move subscriptions between Plesk servers You can use Site Import feature And you can use Git extension to pull source code changes on your PROD server. You can configure local Git repository on DEV server
  14. Nikolay

    Resolved Domain does not resolve

    If the domain name can be resolved locally, then I suggest you to check the settings on Domain Registrar side to make sure that Name Server that is responsible for your domain have information about domain. Or to verify that Plesk Server is set as a name server.
  15. Nikolay

    Resolved Domain does not resolve

    Hi, Securing a website with SSL certificate and DNS service are not the same actually, so the fact that you did not remove SSL certificate should not affect domain name resolving. Here is some troubleshooting steps you can follow: - connect to the Plesk server via command line and check how is...
  16. Nikolay

    Question EC2 Plesk obsidian,Can I re-use my Plesk account in an ec2 .?

    Hi, If I understood you correctly, this is kind of licensing question. If you have 2 Plesk instances, you will need 2 license key per each server. Let me know if this is not the case.
  17. Nikolay

    Issue Unable to access database/ subdomains

    Hi, I can try to help you, if the problem is still persists, but keep in mind that Plesk Onyx version is not supported anymore and my help can be limited.
  18. Nikolay

    Issue Restore apache module settings in config files

    Hi, Information about Apache modules stored here in PSA database: select * from ServiceNodeEnvironment where section='webservice' and name='apache_modules_list'\G It is stored as a JSON array, but it is possible to read. Also, you can try to switch MPM Mode from Event to Prefork. It allows to...
  19. Nikolay

    Issue Webserver / websites slow

    I can suggest you try the following: - install updates as the latest version of Plesk is 18.0.46 - when the server is slow, check process usage using 'top' command and check which process consumes CPU, then check logs regarding this process/service to find more details about it - try to check...
  20. Nikolay

    Question Possible to access 2nd hard drive on server?

    Hi There is no feature in Plesk that allows to select different storage drives on a system. The question has been partially answered in the following thread: https://talk.plesk.com/threads/how-to-add-multiple-disks.338079/ Also, if you have a volume group configured on the server you can add an...
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