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  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. PeopleInside

    Named service stop to work randomly

    Username: TITLE Named service stop to work randomly PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Ubuntu 22.04.2 LTS Plesk Obsidian Version 18.0.51 6 vCore RAM: 8 GB SSD: 160 GB PROBLEM DESCRIPTION This issue is not happening only to me and is happening also on more powerful...
  2. PeopleInside

    Question How to understand why server went down?

    I get also this error this morning: Some problems occurred with the System Updates tool on your server peopleinside.it. Please resolve them manually. Reason: 2023-05-17 06:26:30 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2023-05-17 06:26:31 ERROR: Failed to lock...
  3. PeopleInside

    Resolved named service stop randomly

    I have the same issue, server has been unreachable and logs say the issue come from the name service. https://talk.plesk.com/threads/how-to-understand-why-server-went-down.369824/ In the /etc/network I have not the file interfaces Reading this topic I'm not sure the issue has been resolved...
  4. PeopleInside

    Question How to understand why server went down?

    Yes, I'm using IONOS. From the thread seems the issue has not really been resolved. I'm on IONOS since long time and in a more then a year this issue happen sometimes, no to often so I'm asking why happen only sometimes. Maybe I had two day of downtime and now for another few mount I will never...
  5. PeopleInside

    Question How to understand why server went down?

    Today at 18:07 my server went down for 27 minutes (until I never restart manually) If I look into the logs I see nothing, I see logs continue also after 18:07. The downtime start at 18:07 and ends at 18:34 after my manual reboot from the hosting VPS website. Logs stille xist in this lass of...
  6. PeopleInside

    Question How to understand why server went down?

    Ubuntu 22.04.2 LTS Plesk Obsidian Version 18.0.51 Update #1, last updated on April 6, 2023 06:27 AM --- Is two days that my VPS went down. I need log in in my hosting provider website and restart the VPS. From the hosting monitors I can see the CPU and the RAM never reach 100% so I don't think...
  7. PeopleInside

    Question Manage and update PHP version for all domains from the UI

    Finally get this is not working for me so I have to manually do the job all times.
  8. PeopleInside

    Question Manage and update PHP version for all domains from the UI

    I agree, I'm surrendered... I had to update manually domain for domain, this is terrible... but is how work Plesk now. I dont agree with this. When there is a button called update and sync I expect sync change the new default but is not so I need manually do domain for domain, very unproductive...
  9. PeopleInside

    Question How to disable the email alert for "swap usage threshold has been exceeded"

    Thanks but I have already done this and still get the swarp email. Now today I disabled the swarp monitoring in the monitoring extension, let's see of this resolve. Unfortunately email receved by Plesk doesn't have a direct link to turn them off :)
  10. PeopleInside

    Question How to disable the email alert for "swap usage threshold has been exceeded"

    As I cannot resolve this swarp issue, how can I disable that email alert?
  11. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    Thanks. Any suggestion on how check what is the cause of this? How can I understand if the issue come from helpdesk or community and what script or code is causing the issue? Thank you!
  12. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    I see the swarp file can be something from the operative system.
  13. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    Hi, I have reduced this issue by doing some steps: - increase pm.max_children to 900 - adding in PHP settings Additional directives: pm.process_idle_timeout = 10s fastcgi_send_timeout 120s; fastcgi_read_timeout 120s; request_terminate_timeout = 300s; As soon I do this I think I start to receive...
  14. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    I don't have a premium support included. I dont now steps, this issue comes randomly and it's very strange.
  15. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    No, is not that... Because this error is from Plesk, I get sometimes also in other domains.
  16. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    Very strange: is not the IP banned. If I open the incognito mode works, if not I get 504 time out from ngix. The strange things is when the uptime alert the website is down is down also for me. Now I was working in help desk and get 504 error page. I can load the help desk if i load an...
  17. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    Now seems my IP get 504 error but if I use a different IP the website is up. In the fail2ban there is no banned IP so where the IP can be banned? On Ubuntu? What is causing 504 timeout? Really hard to get what is happening.
  18. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    Peter, thanks for the explain. I don't see any bad bot visiting my subdomain that get down. Maybe can be the helpdesk code that may have an issue in the code and as the uptime bot check every minute if the website is up or down, this cause many request that is not terminated? I should find...
  19. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    I have two uptime services that pings my domain. If I look into access_ssl_log I see that bots. Nothing wrong. Also... is not only the uptime that alert me the website is not reachable, if also I open from my browser the page say 504 Time out so is not the bot that is banned and the issue is...
  20. PeopleInside

    Issue 504 Gateway Time-out since days from a specific subdomain

    Interesting find other user having 504 Timeout error but maybe in my case is different. This morning I had again a downtime of my helpdesk at 10:17 AM, if I check the subdomain error log /var/www/vhosts/example.com/logs/proxy_error_log as described in the guide "Website hosted at Plesk is...
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