• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. A

    Problem with Multiple PHP versions

    I found my problem, I had the register_globals = YES in Plesk PHP parameters, which was causing the issue as it's not used valid directive for PHP5.4. A fast procedure to figure this out and resolve the issue: 1) see in log file "/var/log/httpd/error_log" the following "PHP Fatal error...
  2. A

    Adding multiple PHP version, got mod_fcgid: error reading data from FastCGI server

    Hi, I'm also looking forward for a solution, but for plesk 11.5. I've the same issue: additionnal version of PHP runs fine through command line, but not through fastcgi. Same error, followed this KB to install it: http://kb.odin.com/en/118378 And this one to try to solve it...
  3. A

    Problem with Multiple PHP versions

    Hi, I encounter the exact same issue with Plesk 11.5.30 and CentOS 6. I followed the following KB to install additional PHP version: http://kb.odin.com/en/118378 As well this one in order to solve the issue: http://kb.odin.com/en/120785 Nothing to do, it's not working. Error: plesk...
  4. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    Alright, thanks for your help. Will try to understand by myself what to do in order to get support from Parallels... I'm disappointed by this issue, as well as the complexity to get support from your company. Regards,
  5. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    1) go to /webstat/ of one of the domain hosted on the server 2) figure out the error message about misconfiguration of awstats Note I've 2 installations of Plesk, and only one get this problem.
  6. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    When I try to create ticket support, I receive this message: "Our records indicate that the license key you have entered is not attached to any valid support package and is not eligible for any of the new Support Options for Parallels Plesk Panel. See details in the following Knowledgebase...
  7. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    Thx for information. I already opened a ticket about this bug and I had no feedback from parallels. By the way, this issue is a BUG, so support should be free of charge. Can you help me to get an answer from the support team? Regards,
  8. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    What's the best way to contact support?
  9. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    Hi IgorG, any idea on how to solve my issue following my last post? Thanks for your kind service. Regards,
  10. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    I tried the following: 1. execute: /usr/local/psa/admin/bin/httpdmng --reconfigure-domain domain.tld 2. execute: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php Result: /webstat/ still shows the same error message. Then, I tried the following...
  11. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    No, the webstat page still show the same error message.
  12. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    Hi, thanks for your fast reply. I've the following messages appearing when running manually "/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php" : find: `/var/qmail/mailnames/domain1.tld/MailName1/Maildir': No such file or directory find...
  13. A

    Awstats: Error: SiteDomain parameter not defined in your config/domain file

    Hi, When I try to access the web statistics via /webstat URL of any of my domains, the following error appears : Error: SiteDomain parameter not defined in your config/domain file. You must edit it for using this version of AWStats. Setup...
  14. A

    After upgrade to 9.5.2 - proftpd log shows "Preparing to chroot to directory"

    I found the way to configure the nightly logwatch in order to ignore this kind of messages. I simply edited the file /etc/logwatch/conf/ignore.conf as follow: ###### REGULAR EXPRESSIONS IN THIS FILE WILL BE TRIMMED FROM REPORT OUTPUT ##### Preparing to chroot to directory
  15. A

    After upgrade to 9.5.2 - proftpd log shows "Preparing to chroot to directory"

    Okay, that's what I thought. But how to disable the loging of those informations? As my nightly logwatch gets too big for now.
  16. A

    After upgrade to 9.5.2 - proftpd log shows "Preparing to chroot to directory"

    Hello, I just upgraded plesk from 9.2.1 to 9.5.2 (CentOS 5.2). Everything runs smoothly, thanks for the good job done @ Parallels! I only see one little problem: - in the general logs ("/var/log/messages"), I see a line that occurs each time an ftp user uploads a file: "Preparing to...
  17. A

    DomainKeys activation - DNS record

    "Public keys are generated and placed in the TXT resource records created in the domains' DNS zones." THX for the information, but as I don't use the DNS-service included in Plesk, I couldn't see this record at first. I had to activate DNS service on the domain to be able to copy the TXT record.
  18. A

    DomainKeys activation - DNS record

    Hello, I'm trying to enable the DomainKeys anti-spam protection on outbound message: - I go, under plesk, to domain > mail accounts > preferences - I tick the cross next to "enable anti-spam domain-key" Then I sent myself an email, and I can see this in the header of the email...
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