• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. DennisAm

    Various Problems with Upgrade from Plesk 11.5 to 12

    Hi Bob (Mr Fett), Also had the permission denied error on one of my customers' website. According to your solution on http://bobmckay.com/i-t-support-networking/plesk/parallels-plesk-11-5-12-upgrade-problems, deleting all files in the TEMP folder also worked for me! Thanks a lot! :)
  2. DennisAm

    "Unable to create notification" - Backup fails

    Found it :) There was indeed no row for id 23 in the database, just added it. Now I don't get the error on the Notifications page anymore and the backup is running again. THANKS A LOT! :) Topic can be closed. mysql> SELECT * FROM notes \g...
  3. DennisAm

    "Unable to create notification" - Backup fails

    Oh, thanks! Will look into the notes table now.
  4. DennisAm

    "Unable to create notification" - Backup fails

    Thank you Igor. Hmm, nothing strange in the notifications table. Where should I look next? mysql> SELECT * FROM notifications \g +----+--------+------------+---------------+-------------+----------+----------- -+-------+----------------------------------------------------------------------...
  5. DennisAm

    "Unable to create notification" - Backup fails

    Hi there! My Plesk backup doesn't work properly. I constantly get the error "dump file has wrong format". I followed the steps in "How to verify an invalid Plesk backup file" (http://kb.odin.com/en/117208) and found the following: C:\Users\Administrator>c:\xmllint\xmllint.exe --noout --schema...
  6. DennisAm

    "User account already exists" while user doesn't really exists

    Thank you very much Igor, that worked like a charm. Creation of subscription worked well, but I got the error "Error message : ProtDir_IIS::update() failed: Add Protected Directory failed: columns siteId, path are not unique (Error code 1)". Managed to fix it with the step described in this KB...
  7. DennisAm

    PHP missing after 12.0.18 Update on Windows

    Try to reload the Server Components in the Admin Panel. Go to Tools & Settings > Server Components and click Refresh. Now the Panel will reload all installed software. Check if you now have the option to select PHP 5.4 and 5.5. If that doesn't resolve the issue, then maybe you can try to...
  8. DennisAm

    Nothing happens while creating subscription - Plesk database inconsistency

    SOLUTION FOUND! The Parallels support engineer noticed that I use an external SMTP server to send notifications. He has set the port to 25 instead of 465 and turned encryption OFF. Now the customer/subscription gets created in just a few seconds. Never thought it could be that easy, but it took...
  9. DennisAm

    "User account already exists" while user doesn't really exists

    Hello, I have a problem with one of my user accounts (let's call it testuser) in Plesk. System is Windows Server 2012 R2 with Plesk 12. In the Control Panel, the customer and subscription for testuser are removed, so there should not be any data left for the domain/user. However, when I...
  10. DennisAm

    Nothing happens while creating subscription - Plesk database inconsistency

    Hello Igor, A few days ago you responded to this topic. The issue still has not been fixed, but I have an update: It seems like SmarterMail is causing the slow creation of the subscription. Your colleague created a Service Plan with the mail service disabled on it, but it still takes 5-6...
  11. DennisAm

    Nothing happens while creating subscription - Plesk database inconsistency

    Thank you for your effort Igor. The ticket ID is #1956144. The error disappeared, but creation of subscription takes about 10 minutes... Also the backup doesn't work. Error is "The dump has wrong format!"
  12. DennisAm

    Nothing happens while creating subscription - Plesk database inconsistency

    Thank you for your fast response Igor. I created a Support Ticket and your colleagues are currently logged in on my server. Will update this when we have found the solution. Dennis
  13. DennisAm

    Nothing happens while creating subscription - Plesk database inconsistency

    Subscription creation takes about 5-6 minutes, way too long Hello! Since yesterday, I am encoutering problems while creating subscriptions in Plesk 12.0. When I create a subscription, nothing happens. I looked in the %plesk_dir%/admin/logs/php_error.txt which tells me the following...
  14. DennisAm

    Backup works only local, no ftp (11.0.9 & 11.5.29)

    Hi Margarita, I am using Windows Server 2012 so I can't use the Linux command line code that you've posted. I have rewritten it to this code: SET DUMP_STORAGE_PASSWD=mypassword "%plesk_bin%/pmm-ras.exe" --check-repository --dump-storage ftp://<user>@<host>[:port][path] --debug --verbose...
  15. DennisAm

    Backup works only local, no ftp (11.0.9 & 11.5.29)

    Same problem here with Windows Server 2012 after the upgrade to 11.5.29. Passive FTP disabled or not makes no difference.
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