• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. P

    Forwarded to devs ImageMagick 6.9.13-25 breaks PDF reading

    @Sebahat.hadzhi are you able to provide a more official confirmation as to the updated approach above? Additionally, are we correct in assuming that this precludes the use of older (PHP 7) versions?
  2. P

    Resolved Plesk adding hex data to index.php after change of httpdocs folder

    Before you go through the effort of building the server, it's possible that this is still just a compromised site issue. Keep in mind that one tactic used by perpetrators today is to keep running a PHP file such that even when the file itself it deleted, it still executes, thereby "living" in...
  3. P

    Forwarded to devs ImageMagick 6.9.13-25 breaks PDF reading

    The latest Plesk PHP package appears to include ImageMagick 3.8.0 for PHP 8.1-8.4 however there is a caveat and that is to use it, the EPEL one must be removed via yum. So running the following command should remove EPEL's ImageMagick: # yum remove ImageMagick Once the process is complete...
  4. P

    Forwarded to devs ImageMagick 6.9.13-25 breaks PDF reading

    Username: TITLE ImageMagick 6.9.13-25 breaks PDF reading PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE AlmaLinux 9.5 (Teal Serval), Plesk Obsidian 18.0.68 Update #2 PROBLEM DESCRIPTION Latest release of ImageMagick 6.9.13-25 updated via YUM breaks PDF reading and returns an...
    • pleskpanel
    • Thread
    • ppp-68141 pppm-14922 pps-17654
    • Replies: 16
    • Forum: Reports
  5. P

    Resolved Web Application Firewall: Security rule IDs broken/reset

    Plesk Obsidian 18.0.68 Update 2 rolling out today:
  6. P

    Resolved Web Application Firewall: Security rule IDs broken/reset

    Quite slow on pushing out this rather critical issue; hopefully there is an update in very short order.
  7. P

    Question SFTP - stop access to folders/files above the main path root

    Did you add the additional FTP user via Plesk?
  8. P

    Issue 404 Server Error on slugs

    You're welcome! It's not directly a Plesk issue per say but they could add better support/documentation for handling CMS platforms on Nginx-only scenarios which would shortcut the aggravation that you went through. Sebahat's solution would work if requests were proxied to Apache while Mow...
  9. P

    Question PHP 8.4 ETA ?

    A bit extreme but I can understand the sentiment and indeed with all of these constant license costs increases coupled with "you asked for it" (but really nobody asked for it) features, it would seem that PHP 8.4 could be shipped a little more expeditiously or at least open a transparent dialog...
  10. P

    Issue 404 Server Error on slugs

    If you're using Nginx-only (no proxying to Apache) then you'll likely want to use either the the single domain or all domain versions of this...
  11. P

    Issue Out of memory but plenty of memory

    If that's the case, then it's likely an abusive or malicious bot/vulnerability sniffer that causes your memory usage to surge so much that OS invokes the OOM killer to avoid kernel panic so you might want to check access logs if you want to try and track it down. Almalinux 9 is solid and has a...
  12. P

    Issue Schedule backups are missing database

    If the database (or more likely, a table within it) is corrupt or the service crashes during the dump process, that might result in odd behaviors so after checking the aforementioned path, try checking/optimizing the database, restart the database service, and check the database log to see if...
  13. P

    Issue Out of memory but plenty of memory

    Your VPS doesn't have enough memory and the OOM killer selects the highest memory consuming process (which on your setup is invariably going to be MariaDB) to avoid a kernel panic state. If you can add more memory, that would help as more than likely you have a momentary increase in traffic...
  14. P

    Issue Out of memory but plenty of memory

    That "InnoDB: Cannot allocate memory for the buffer pool" error usually indicates that there isn't enough free memory so one option is to restart your server with the allocation below as your cached memory might be taking up almost all of the free memory: If that fails, then check to ensure...
  15. P

    Issue Out of memory but plenty of memory

    Those numbers are far too low - Trying clicking the "Revert All" button in your screenshot and then add these changes to the custom file in /etc/my.cnf.d/custom.cnf file before restarting MariaDB.
  16. P

    Issue Out of memory but plenty of memory

    It's likely being set somewhere else; try looking in /etc/my.cnf
  17. P

    Issue Out of memory but plenty of memory

    It sounds like your MariaDB setup is limited by memory - What are the values of these two set to? innodb_buffer_pool_size innodb_log_file_size (generally 25% of your innodb_buffer_pool_size) With 8 GB of total available memory, you might want to start with: This would give MariaDB up to...
  18. P

    Issue Out of memory but plenty of memory

    You can either allocate more memory to the PHP process or disable PCRE entirely by editing the PHP ini via the Plesk control panel (Tools and Setting > PHP Settings > 8.3 FPM handler > php.ini ) and look for the pcre.jit variable, changing it to the following and setting a semicolon: pcre.jit=0
  19. P

    Question Firewall rule to block bots

    To follow-up on this thread, here is a quick way to take advantage of the built-in Plesk plesk-modsecurity jail which might handle requests a bit faster than scanning individual fail2ban regex/domain logs for bad bots user agent matches. First, build a file in a path such as...
  20. P

    Issue Plesk webserver inaccessible

    Just based on that entry it was restarted 25 minutes ago so that indicates a crash/restart or possible OOM killer if you didn't kick off any updates. Have you checked your /var/log/mariadb/ log as well as the /var/log/messages log file for activity around that time? If Plesk and the websites...
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