• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Denis Gomes Franco

    Issue Websites down, login impossible, high average load, bot low other load metrics.

    Surely this is not related to Plesk at all. I'm no programming expert but this is almost always related to how a site was coded. I cannot provide any in depth advice but you should look at that code to try to identify what's going on. Also, your sites may be vulnerable and they may be receiving...
  2. Denis Gomes Franco

    Issue Let's Encrypt failing to renew if one alias domain is expired

    I run a managed hosting and website care business so my customers don't have to deal with technical stuff, so I'll be receiving any warnings and not them. TBH I am not paying much attention (that's what automations are for LOL) but I do remember receiving emails from the Lets Encrypt bot...
  3. Denis Gomes Franco

    Question Exhaustive license comparison?

    If you're reselling or hosting your clients' websites, go with the Pro or Host editions. The Admin version is mostly for personal use. As for Wordpress toolkit, not sure what features are limited in SE edition but I can say that if you really need to manage multiple Wordpress websites the full...
  4. Denis Gomes Franco

    Issue Let's Encrypt failing to renew if one alias domain is expired

    Hello. Here's something that happened today with one of my customers. His website uses two domains, a main one and an alias domain. The Let's Encrypt certificate was valid until nov 29th and didn't renew because the alias domain (and not the main domain) expired due to non payment. I understand...
  5. Denis Gomes Franco

    Question Plesk "true" multi-server setup

    Hey ststudios, I'm in no way a systems engineer or something, I'm more of a 'pro user' and I also do managed hosting for clients through my agency. But I think your need of redundancy is really based on rsync or some other file synchronizing technique. At least that's what I seem to hear about...
  6. Denis Gomes Franco

    Question Previewing Wordpress website using temporary URL

    I know this is *not* an issue with Toolkit itself, and I'll also post a workaround on my own question so that others with the same issue can see the solution, but I think I'll post this here like a feedback of sorts. So here's the situation I sometimes face when working on website redesign...
  7. Denis Gomes Franco

    Resolved Slave DNS servers and Plesk - My feedback on using external DNS servers

    Hey @mr-wolf, thanks for your input. I tried running BIND only but ran into some minor problems. I thought it would work, people say that it is not very hard to set up a private server. Anyway, in my setup I have the Plesk servers acting as primary DNS servers but the Slave DNS extension is...
  8. Denis Gomes Franco

    Resolved Slave DNS servers and Plesk - My feedback on using external DNS servers

    Also: I looked at some other external DNS services, some quite cheaper than Route 53 even, but the problem was integrating them into Plesk. Most of them didn't have a ready-to-use extension, just one (I think) had a Cpanel module ready to go, and all of them have some kind of API, but I didn't...
  9. Denis Gomes Franco

    Resolved Slave DNS servers and Plesk - My feedback on using external DNS servers

    Hey everyone, not sure if I should post this under Resources or another thread - admins, feel free to move this post wherever it's more appropriate. I would like to just write down my experiences on using external DNS services. It's been quite an adventure and I would like to share it with the...
  10. Denis Gomes Franco

    Issue Plesk not synchronizing with route53

    Please be advised, and don't make the same mistake as I did. Route53 charges *whenever* a zone is created. Since I had to delete and resync all zones, they charged me again. FML. I'm moving off to something else, damnit.
  11. Denis Gomes Franco

    Issue Plesk not synchronizing with route53

    No one replied to my posting but I figured it out: looks like the new zones weren't associated with the delegation set and thus could not be found when queried. I had to delete all zones, set the default delegation again, and sync it all over. It seems that both the extension and the Route53...
  12. Denis Gomes Franco

    Issue Plesk not synchronizing with route53

    Uninstalled the extension and reinstalled it using the same credentials and now it seemed to sync the missing zones, but it did not delete zones that don't exist in Plesk anymore. Let's see for how long it keeps on working. EDIT: Told you I'm really out of luck with this ****. The newly added...
  13. Denis Gomes Franco

    Issue Plesk not synchronizing with route53

    I'm really out of luck trying to set up an external DNS server which sync with Plesk... you guy have no idea how long I"ve been trying to do this thing in different ways, all of them without any success...
  14. Denis Gomes Franco

    Issue Plesk not synchronizing with route53

    I am also having problems with Route53. Enabled it, Plesk created an user in AWS IAM, synced all zones (251), worked fine for the first time. Now for no apparent reason it stopped syncing altogether. I have recreated the user permissions to no avail. The extension says that zones were...
  15. Denis Gomes Franco

    Issue "Unable to generate the web server configuration file" while using Litespeed

    The problem seems to have magically disappeared today.
  16. Denis Gomes Franco

    Issue "Unable to generate the web server configuration file" while using Litespeed

    Hey. I got Litespeed server running on my servers and quite a few times I get this error: Unable to generate the web server configuration file on the host <xxx> because of the following errors: Template_Exception: Can not restart web server: Apache is down, start it instead of graceful httpd...
  17. Denis Gomes Franco

    Question Can I restore/copy an account from a server snapshot?

    Thanks for the explanations, Peter!
  18. Denis Gomes Franco

    Question Can I restore/copy an account from a server snapshot?

    Hey Peter, Yeah I know, one license = one server, about the license what I wanted to know is, will I have to obtain a license for this temporary new server when I'll use it for maybe an hour or so - just to access the subscription, download it and then shut down the server?
  19. Denis Gomes Franco

    Question Can I restore/copy an account from a server snapshot?

    I am currently doing server backups via daily snapshots of the hard disk, instead of using Plesk's backup function as I did previously. In case of a failure I can then clone that snapshot to a whole new server and keep on going, or I can mount that snapshot as a secondary disk onto an existing...
  20. Denis Gomes Franco

    Input Making hotlink optional in Wordpress websites

    Hey @Hextrator , thanks! I guess that nails it, will try it later.
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