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Search results

  1. D

    Resolved [PPPM-6236] Distant backup fails because of space in directory name

    Add the option 'ftpForbidReuseConnection = 1' into the file /usr/local/psa/admin/conf/panel.ini into the '[pmm]' section and run the command again
  2. D

    Resolved [PPPM-6236] Distant backup fails because of space in directory name

    Could you attempt to run the command from the attached file?
  3. D

    Issue Customer (full) backup limits not enforced

    Also you can use the following command to delete a particular backup
  4. D

    Issue Customer (full) backup limits not enforced

    This is just a way to specify a customer (subscription) whose backups you are going to rotate. The command takes into account full backups only and deletes them with their increments.
  5. D

    Resolved [PPPM-6236] Distant backup fails because of space in directory name

    Could you do the same but using 'ftp' protocol instead of 'ftps'?
  6. D

    Issue An error occurred during the scheduled backup

    Also we shall get more details if we catch a core dump of pmm-ras command.
  7. D

    Issue Customer (full) backup limits not enforced

    You can attempt to use the command
  8. D

    Resolved [PPPM-6236] Distant backup fails because of space in directory name

    Could you post the output of the following commands?
  9. D

    Issue An error occurred during the scheduled backup

    I see the error Probably you need to increase the limit of connections on the FTP storage.
  10. D

    Resolved [PPPM-6236] Distant backup fails because of space in directory name

    I have created the issue PPPM-6236.
  11. D

    Resolved Backup finishes with "Dump has content errors", no details given

    It is most likely a temporary error. It may occur when two backups run at the same time.
  12. D

    Issue Backup error emails after update from 17.0 to 17.5

    This is a note only but the ability to resume interrupted uploads is an important part of the backup process. If resuming uploads works incorrectly, created backups may be corrupted. You need to permit uploads resuming for the FTP storage that you use.
  13. D

    Issue An error occurred during the scheduled backup

    Could you attach the log file /usr/local/psa/PMM/logs/migration.log?
  14. D

    Resolved Backup recovery takes forever

    Attempt to get tasks list by the command echo '<?xml version="1.0" ?><tasks-list-query><type>Restore</type></tasks-list-query>' | /usr/local/psa/admin/bin/pmmcli --get-tasks-list and then stop the task /usr/local/psa/admin/bin/pmmcli --stop-task <task-id>
  15. D

    Issue Backup Error

    You can exclude log files from backup by enabling the option 'Exclude log files' in 'Scheduled Backup Settings'. Attempt to repair permissions by command 'plesk bin repair --repair-webspace-security -webspace-name problem.domain.name -all-filesystem-objects'. Attempt to update sysuser's password.
  16. D

    Resolved [PPPM-6039] Problem with Plesk Onyx Restore

    I have created the issue PPPM-6039
  17. D

    Resolved [PPPM-6039] Problem with Plesk Onyx Restore

    Could you post the certain Plesk Onyx version? It is shown by the command 'plesk version'.
  18. D

    Resolved where is the nginx & apache settings in the backup?

    This is a complex question. There are advantages and disadvantages for each solution... But anyway it is difficult to change the current behavior.
  19. D

    Resolved where is the nginx & apache settings in the backup?

    Majority of settings is stored in files like backup_info_XXXXXXXXXX.xml. 'Apache & nginx Settings' are stored in the section 'web-settings' of these files.
  20. D

    Resolved [PPPM-6039] Problem with Plesk Onyx Restore

    You need to install the latest Plesk Onyx updates by the command 'plesk installer install-panel-updates'.
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