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Search results

  1. D

    Exclude account from backup

    It is possible only with command line utility See "%plesk_cli%\pleskbackup" --help Option you need is -exclude-client Also the following manual section may be useful: http://download1.parallels.com/Plesk/Doc/en-US/online/plesk-linux-advanced-administration-guide/index.htm?fileName=68839.htm
  2. D

    Does Backup has a file size limit?

    There are no limits. Could you send me your logs from %plesk_dir%\PMM\logs It would be better to analyze logs with debug information. So if it was not already done, please, enable debug mode (http://kb.odin.com/en/120101) and repeat backup again
  3. D

    /usr/bin/getcontrolpaneluserspackages

    As far as I understand, you have user in psa database, but it does not exists in your system. Sorry Manuel, I don't know how to solve such sort of problem and can only suggest to create it manually. The utility /usr/local/psa/bin/repair currently can't create system user
  4. D

    /usr/bin/getcontrolpaneluserspackages

    The database you mean was a local database or it located on other server? Can you check it does not exists now? In my previous post I forget to suggest to made manual backup of the database if it still exists, to have a fresh copy of data
  5. D

    /usr/bin/getcontrolpaneluserspackages

    Let me try to help you. Unfortunately you does not provided version of Plesk you have installed. Suppose it is 12.0 or 12.5.30 1. First of all pack whole site content. 2. Then you should upload your server backup and restore only the desired domain. 3. When the restore will finished - unpack...
  6. D

    Personal Backup FTP Repositories - using SFTP

    Plesk backup does not support SFTP protocol. You can use FTPS or plain FTP only
  7. D

    Backups to remote Curl times out

    Fix should be included in microupdate 12. I believe it helps.
  8. D

    Backups to remote Curl times out

    AlvinCharles, from your logs I see there are bug in pmm-ras utility. It incorrectly parsed URL where FTP login contains @ symbol. As workaround try to create another FTP user without @ and let me know it helps. I also created corresponding ticket in bugtracking system. Patch should be prepared...
  9. D

    Backup problems

    Both of them and also pmmcli.log
  10. D

    Backup problems

    Backup to FTP does not depend on file size. Possibly there are some problems on uploading. Please provide me your logs as mentioned above to observe FTP session and the result output of pmm-ras --get-ftp-dump-list call
  11. D

    Backup problems

    /usr/local/psa/PMM/logs I need migration.log and pmmcli.log and also find there folder backup-2014-* with the latest failed backup logs and attach them too
  12. D

    Backup problems

    OK, logs should contain all necessary information for investigation. Don't forget to send them to me
  13. D

    Backup problems

    To SacAutos: It seems like you got exactly the same problem, as described vkolotov. Check your /tmp folder. Try workaround introduced by IgorG To adrianllopis: Please send me your migration.log and pmmcli.log (with debug enabled) in PM. Migration.log contains FTP transaction log, which can...
  14. D

    Backups to remote Curl times out

    I suppose you are using pleskbackup utility to make a manual backup. This utility has a special option for verbose logging, use -vvvvv Another way is to enable debug logging in configuration files: - rename /usr/local/psa/admin/conf/panel.ini.sample to panel.ini and uncomment the following...
  15. D

    Backups to remote Curl times out

    Please enable debug logging, repeat backup again and send to me in private message pmmcli.log and migration.log. In debug mode all FTP commands are logged. Using this information we can see on which stage the timeout occurs.
  16. D

    Backup problems

    Apply patch in attachment to the /usr/local/psa/PMM/agents/PleskX/Packer.pm Don't forget to make its copy before for safety. If you don't know what to do with patch file, simply find in Packer.pm lines marked with minus sign in patch file and replace them with these marked with plus sign.
  17. D

    Backup problems

    Send me, please, your logs in private message. Required logs you can find at: /usr/local/psa/PMM/logs/backup-<timestamp>
  18. D

    backup error

    Got it! Thanks for your help. Fix will be included to the nearest microupdate
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