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  1. V

    Important About upcoming update

    @Julian Johannsen, you've likely updated Apache across versions (2.2 to 2.4). Try loading module mod_access_compat. BTW, did you perform dist-upgrade lately by any chance? Please also post you OS version.
  2. V

    Resolved Can't open Backup Manager

    @redhell, I would like to advise you to check (and maybe reinstall, if you have them installed) the following packages as well: psa-spf2 sw-collectd sw-librrd sw-rrdtool Or at least you would now know where to look if you happen to have problems with SPF, Health Monitor, or Resource controller.
  3. V

    Resolved Can't open Backup Manager

    Honestly, I seriously doubt this. I'll think if there's a way to be sure. Yes, it's either missing or compiled for different environment. I suspect that in this case you should check the log4cpp-plesk package. Try reinstalling it: # plesk installer list plesk 17.0.17 --skip-cleanup >/dev/null...
  4. V

    Resolved Can't open Backup Manager

    @redhell, it looks like your installation was not fully dist-upgraded. At least the following packages weren't updated to the Ubuntu 16.04 versions: plesk-mysql-server, plesk-wp-cli, psa-pear. Could you please post your exact steps during dist-upgrade? Please also post the output of the...
  5. V

    Resolved Config file error after upgrade from 12.5 to Onyx (nginxWordpress.php)

    Please see this thread: https://talk.plesk.com/threads/plesk-update-apache-webserver-configuration.339693/
  6. V

    Issue Plesk update Apache webserver configuration

    Thanks for reporting. Could you post output of find /usr/local/psa/admin/conf/templates/custom ? As a fix, remove (or update and fix) your custom vhost templates from /usr/local/psa/admin/conf/templates/custom .
  7. V

    Resolved FTP users have access to root directory on server

    @Raymond_Davelaar, are you sure you're not mistaking server root for root of a chrooted shell? You may check /etc/passwd. How many entries (lines) does it have (please don't paste it here in full)?
  8. V

    Question php4.4

    @Alex--, PHP 4.4 was released about 11 years ago. That's an eternity in IT. AFAIK, nobody currently supports it. Anyway, if you do need it, you may try to compile it yourself and integrate into Plesk using custom PHP handlers feature (see documentation here, assuming you're on Linux). However...
  9. V

    Resolved Mail-Handler - Called twice, why?

    Could you please describe your use case in more detail? When do you want your handler to be invoked and what should it do?
  10. V

    Issue NginX problem after upgrade

    Check that "/var/www/vhosts/mydomain.com" group is psaserv. 0710 are the correct permissions. Also check output of groups nginx — it should include psaserv group.
  11. V

    Resolved Mail-Handler - Called twice, why?

    Here's some info on the mail handler queues in Plesk. Note that the information below is actual for Plesk Onyx, although it is also mostly applicable to previous Plesk versions (with some small differences). The following queues are available: before-data (0) — handlers are called before DATA...
  12. V

    Resolved Mail-Handler - REJECT with message?

    Here's a python code snippet to reject with a custom message: class MailHandler(object): HOOK_REJECT = 3 def exit_reject(self): sys.stderr.write("REJECT") sys.exit(self.HOOK_REJECT) def data(self, msg): sys.stderr.write("DATA %s\n" % msg) def...
  13. V

    Resolved Installation stuck

    @Kingsley, thanks for providing access to the machine! Turned out that the issue is in docker and it usually fires on Linode machines, causing docker installation to hang: https://github.com/docker/docker/issues/23347 Workaround for this installation issue will be included into one of the...
  14. V

    Resolved Run additional commands composer

    I suppose you could put them as "post-update-cmd", assuming you want them to be executed after any dependency change. Otherwise (if you want it only on installation) put them as "post-install-cmd".
  15. V

    Resolved Installation stuck

    The time it takes depends on the amount of extensions that have been selected for installation. Installing each extension also requires download of the extension package itself, as well as any system packages it might need. Depending on your download speed, this may take considerable time. There...
  16. V

    Question Plesk 12.5 upgrade to onyx problem

    Woah, you have a lot of enabled repositories judging by the log. If nothing helps, at least try disabling all Yum repositories except OS vendor ones before attempting upgrade to Plesk Onyx. Anyway, here are few especially suspicious things you should resolve: plesk11-base, plesk11-thirdparty...
  17. V

    Resolved Installation stuck

    @Kingsley, keep calm and wait until the installation is finished. Please do not: attempt to launch another instance of Plesk Installer by going to "Updates and Upgrades" page (it won't let you have 2 instances running anyway); run repair routines (they may do more harm than good at this point...
  18. V

    Issue Passenger does not work on nginx

    Basically, nginx is telling you that it doesn't know what passenger_root directive means, i.e. passenger module is not loaded. Please make sure that both of these files either exist or do not exit at the same time: /etc/nginx/conf.d/phusion-passenger.conf - should contain passenger_root...
  19. V

    Issue [PPP-26546] Error setting FTP storage settings

    If you have older curl version (which you do), you may just create the file with the suggested content with the ~/.netrc path (i.e. create .netrc file in your home directory). Then call curl with --netrc command option instead of --netrc-file /opt/my-password-file option.
  20. V

    Question Plesk 12.5 upgrade to onyx problem

    Look into /var/log/plesk/install/autoinstaller3.log for details on the error. Usually such error happens due to package or file conflicts. If you're using console interface to upgrade, additional information should also be visible in the Plesk Installer output before the error message.
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