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  1. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Sorry for the previous command. Please try the following: journalctl -n100 --no-pager -xeu mariadb
  2. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    The issue is above line 54. Your screenshot has only the shutdown part. You might have an InnoDB corruption.
  3. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Try this comand and provide the output: journalctl --output=cat -xeu mariadb
  4. R

    Issue Roundcube: Connection failed to imap or storage server

    Can you ping localhost from your server? Does localhost resolve to 127.0.0.1?
  5. R

    Issue Problems Issuing a Let's Encrypt Certificate

    Try to access the challenge URL from a different IP address than your usual IP. Your IP address might be whitelisted in the hardware firewall.
  6. R

    Issue Problems Issuing a Let's Encrypt Certificate

    Do you allow http:// via the hardware firewall? Let's Encrypt will try to access the challenge URL via HTTP.
  7. R

    Question Server Error 500 Plesk\Exception\Database

    Hi, The error indicates all connection slots to the database service have been used up. By default, that is 200 connections and 150 per any single database user. If plesk db fails then you need to restart MariaDB systemctl restart mariadb
  8. R

    Issue Unable to connect to FTP via

    Check the passive ports set in Proftpd: grep Passive /etc/proftpd.* -r /etc/proftpd.conf:PassivePorts ????? !!!!! Check the Plesk firewall if the ports are enabled: iptables -S INPUT | grep <?????? = first port from the previous step> -A INPUT -p tcp -m tcp --dport ?????:!!!!! -j ACCEPT The...
  9. R

    Issue Unable to connect to FTP via

    Are the passive ports opened in the firewall?
  10. R

    Issue Issue creating backup FTP/Local

    Can you share a screenshot of the options that are selected? Do you get anything logged in /var/log/plesk/panel log when the backup fails?
  11. R

    Issue Issue creating backup FTP/Local

    Those are not a problem. What did you select in the Backup Manager when the backup was created? Do new backups trigger the same error?
  12. R

    Issue Map Directive

    The map directive is valid only in the http context: Module ngx_http_map_module The Additional nginx directives are included in the server context which is within the http context. In order to set map directive, create a .conf file in /etc/nginx/conf.d/
  13. R

    Issue Issue creating backup FTP/Local

    The permissions look ok. Check if you have files and folders not owned by example.com_b7qdtl2wu8n: find /var/www/vhosts/example.com ! -user example.com_b7qdtl2wu8n
  14. R

    Issue Issue creating backup FTP/Local

    Hi, What are the actual permissions? ls -ld /var/www/vhosts Ls -ld /var/wwwvhosts/example.com You can run Plesk repair to fix permission and ownership: plesk repair fs -v
  15. R

    Question How to change an existing Plesk php symbolic link on Ubuntu?

    Yes, it's an SSH command and it will affect only the SSH session it was run in. Export will update the SSH environment. The PATH environment variable designates the folders where the shell will look for binaries, including php. By prepending the location of PHP 8.4 in $PATH, php will be found...
  16. R

    Question How to change an existing Plesk php symbolic link on Ubuntu?

    The simplest approach is to: export PATH=/opt/plesk/php/8.4/bin:$PATH This will change the PHP version for the current session. However, if you set the PHP version to 8.4 for the website, phpenv should use that PHP version.
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    Issue Create new subdomain uses wrong directory

    Hi, Please check if you have this conf file: /opt/plesk/php/8.3/etc/php-fpm.d/test.glodek-edv.de.conf Plesk forgot it but might have also left behind a PHP-FPM configuration file. If you do and you no longer have that subdomain in Plesk, simply remove it.
  18. R

    Question Limit on serial number - DNS zone changes

    The default serial is built like this yyyymmddxx. I assume you made 99 changes to the parent domain DNS zone.
  19. R

    Resolved Popup message from WP-Toolkit hangs, no X, restart without change

    I'm glad to hear the task is no longer displayed. Usually, a failed task is not a big issue. The failed tasks are not running processes. You can run the failed task again and it might complete successfully. However, the dropdown will provide additional details regarding the failed task.
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