• Plesk Uservoice will be deprecated by October. Moving forward, all product feature requests and improvement suggestions will be managed through our new platform Plesk Productboard.
    To continue sharing your ideas and feedback, please visit features.plesk.com

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  1. Bitpalast

    Resolved Email encoding after upgrade to 18.0.65

    But there will be a solution for enabled outgoing mail limits, right? This is an essential feature for standard operations.
  2. Bitpalast

    Resolved Email encoding after upgrade to 18.0.65

    Let's deactivate Plesk auto-updates again ;-) ...
  3. Bitpalast

    Question Optmized values for MariaDB

    Look, noone can tell you if your 22 GB inno_db_buffer_size is a good value for your server. If your RAM is excessively overused by MariaDB, then your RAM is just too small for the configuration or your configuration is inappropriate for the RAM that your server has. If your RAM is 64 GB and a 22...
  4. Bitpalast

    Question Fail2Ban recidive: how it work ?

    You can define the duration of bans using the "bantime" directive in the according recidive section of /etc/fail2ban/jail.local. You can also exclude your own IP from tests by adding it to the "ignoreip" directive.
  5. Bitpalast

    Issue NIS2 and logs, what to keep for how long?

    Thank you. That source says: "The directive also requires the storage of logs from all systems and IT infrastructure and their subsequent storage in an unalterable form for at least 18 months." But where in the EU docs is this written? I must have missed that. Plus, in Germany, the EU...
  6. Bitpalast

    Issue NIS2 and logs, what to keep for how long?

    Data retention is still prohibited by GDPR. Long-term storage of log files is no required, neither allowed. Could you please refer the location in the NIS2 documents where you read that logs must be saved?
  7. Bitpalast

    Question Optmized values for MariaDB

    Because Linux always uses available RAM for caching. It'll always fill the RAM up, even if it doesn't actually need it for current transactions. It will auto-clear RAM as it is necessary. The problem with your swap file could be that for very short time periods, your RAM is insufficient. This...
  8. Bitpalast

    Issue Slow client download speeds for large files

    When you download it via panel, no such rules apply, the file is treated as a static file. But when you download it via a website, it is delivered by the Apache webserver, and this could mean that either some specific MIME type is set or an .htaccess rule influences file access. What's the file...
  9. Bitpalast

    Issue DirectAdmin to Plesk Error Migrator

    @youvm Thank you for tagging me, but unfortunately, the best possible advice was already given in Issue - DirectAdmin to Plesk Error Migrator . There is nothing I could add.
  10. Bitpalast

    Question Restoring from Plesk Backup Manager

    You can click on the last incremental backup and select the file you want to restore. Plesk automatically links the full backup with the increments. If a file is not included in an increment, it will look for it in the previous increment, in the previous increment, in the previous increment...
  11. Bitpalast

    Question Repeatedly bad experience with Trustpilot - who else made a similar experience with them?

    My business Bitpalast GmbH has made repeatedly bad experiences with Trustpilot. Today the third customer informed us that he initially published a 5-star rating about us on the Trustpilot profile of the company, and Trustpilot - as in at least two more such cases before, one of them just...
  12. Bitpalast

    Question Use Plesk as only mail

    For Shopify, simply route your @ DNS entry (the domain name itself) to 23.227.38.32 and your www subdomain as a CNAME to shops.myshopify.com. All other traffic continues to your own server, including your emails.
  13. Bitpalast

    Resolved Moved files become not visible in file manager!!!

    "File Manager" is not meant to manage files that are located outside a subscription folder. It is only for the subscription user to manage files within a subscription. In your case you tried to manage files located outside a subscription.
  14. Bitpalast

    Issue Websites stop working until I restart apache and nginx

    What state are Apache (httpd, apache) processes in when Apache seems to be down? Did you try to "strace" any of them? Are they just orphans or are they doing anything? Are they consuming RAM and CPU power? If they are consuming CPU power, what are they doing? Does strace give any clues (mostly...
  15. Bitpalast

    Question 2025 plesk panel deficiencies

    Regarding HA, please see How to Install Plesk in a High Availability Cluster. The project however was discontinued, I believe due to low demand while ongoing development and maintenance costs would have been exceptionally high.
  16. Bitpalast

    Question Collect mails from external mailbox

    As far as I know there is no extension that serves that purpose yet. It seems that there neither is a Uservoice request. Maybe you would like to post one? Your Ideas for Plesk
  17. Bitpalast

    Issue Websites stop working until I restart apache and nginx

    When the outage occurs, have you tried to restart the PHP-FPM service instead of restarting Apache? If CPU and RAM are good, there is a chance that there is actually no issue with Apache. How do Apache processes behave when an outage occurs? E.g. what is "strace" showing on the processes? Are...
  18. Bitpalast

    Issue Websites stop working until I restart apache and nginx

    Is there a high cpu load when the website goes down? What processes are causing it? Is there a high RAM usage at that time? You can watch the load "live": # MYSQL_PWD=`cat /etc/psa/.psa.shadow` watch "uptime && echo "\ " && ps aux | sort -nrk 3,3 | head -n 20 && echo "\ " && mysqladmin proc...
  19. Bitpalast

    Issue Websites stop working until I restart apache and nginx

    @Kritarth What have you tried so far to find the cause of the issue?
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