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  1. AYamshanov

    Question How is the server.conf file generated?

    Appendix A: Configuration Templates Structure ?
  2. AYamshanov

    Issue DNSSEC do not add entries in DNS Settings?

    Resolved - Cannot add DS records on domain DNS Resolved - Can not add DS-records, domain is required field since update You need to specify DS records on the Registrar's side.
  3. AYamshanov

    Resolved Unable to get key: Repository is not opened

    A new version of the extension has been released, --- It is another bug; it has not been fixed yet.
  4. AYamshanov

    Resolved Cannot add DS records on domain DNS

    I believe you registered a 2nd-level domain (e.g. "example.org") and configured custom name servers for the domain. The registrar manages a 1st-level domain (in this case, "org"). To configure the chain of trust, you need to add a DS record to the ".org" zone; for that, you need to provide DS...
  5. AYamshanov

    Resolved Can't connect Thunderbird Plesk

    I have checked the test results one more time; it seems now you have the correct MX record (not "NullMX"). DNS servers usually cache records, which means some time may be required to update their cached data. Anyway, you can try to send a test email and see what happens (if it is not delivered...
  6. AYamshanov

    Resolved Can't connect Thunderbird Plesk

    Hm... The interface to manage DNS does not look like Plesk. If it is a different panel to manage DNS records, I recommend asking the hosting provider about the proper steps to solve the issue. Here is a screenshot from Plesk / DNS:
  7. AYamshanov

    Resolved Can't connect Thunderbird Plesk

    It is because the MX record for the domain points to nowhere, - Network Tools: DNS,IP,Email
  8. AYamshanov

    Question Set default nameservers for all domains?

    Here is an example of my server, where I also use the same set of external NSes for all domains. When I create a new domain in Plesk, it inherits these settings correctly. To check, have you configured a template in the same manner?
  9. AYamshanov

    Resolved Can't connect Thunderbird Plesk

    Hi! Do you use a Cloudflare DNS? Have you tried clicking on the "Get Certificate" / "View" buttons to check the certificate details? Are you sure the email client connects to the Plesk server? Probably, need to secure a mail service with a valid certificate, Protecting Webmail and Mail with...
  10. AYamshanov

    Issue need help error mariadb

    Based on the log record from the first post... I would recommend referring to the next KB article: Plesk-is-not-accessible-and-MariaDB-service-cannot-start-InnoDB-Error-space-header-page-consists-of-zero-bytes-in-data-file-ibdata1
  11. AYamshanov

    Question SmartHost Configurations via API and not a Port

    Could you please specify the exact mail services you are interested in? Do they accept emails only by API and do not accept them via standard mail protocols? Mail protocols ("via a port") are standardized. As far as I know, sending mail "via API" is not standardized; each vendor implements it...
  12. AYamshanov

    Resolved Multi-Factor Authentication (MFA) - New Accounts tab - JS error showing blank page

    Hi! I am happy to let you know that the bug has been fixed, and the fix has been released as MFA v1.1.1. Let us know if you have feedback or find any issues with the new version.
  13. AYamshanov

    Question Why does the webserver try to serve from /var/www/vhosts/default/htdocs?

    Hi, It is because of the common challenge dir feature in the SSL It! extension (see #ssl-it-enhanced-probability-of-certificates-issue). If you prefer to use `certbot` manually instead of the SSL It! and Let's Encrypt extensions, you can disable the feature; after that, the webserver will...
  14. AYamshanov

    Question I can't install a new plesk test version on an existing aws lightsail instance that had a free web admin license until 01.08.24.

    Since you already have Plesk installed, you don't need to use "plesk web installer via ssh". You can activate Plesk with a license code with SSH/CLI, e.g. (don't forget to replace a code with a real activation code): plesk bin license -i AB1C23-4DEF56-7GHI89-JK1L23-MNP456 (c) license: License...
  15. AYamshanov

    Issue ftp issue filezilla can't connect

    Just another idea that makes sense to check: if the VM is deployed somewhere in a cloud, does the cloud have a cloud firewall with its own rules? If yes, maybe it blocks ftp traffic.
  16. AYamshanov

    Resolved Update GitLab in docker container

    There are a few screenshots to show the process. According to the docs, you need to stop the existing container, create a new one based on the new version, and configure it similarly to the previous one. It is my understanding of the process, I do not test it, and there is no guarantee. That is...
  17. AYamshanov

    Resolved Plesk does not accept quotes for zone records

    The new extension version has been released, Let us know if you have any feedback or if you are still having an issue with quotes in records during import.
  18. AYamshanov

    Issue Dolibarr Fatal error: Cannot declare class Contact, because the name is already in use

    Hi! To be honest, I am not familiar with Dolibarr, but could you please provide a link to the document with the steps, especially step #5, you are referring to?
  19. AYamshanov

    Resolved Update GitLab in docker container

    Hi! The idea of containers is that you can replace one container with another when you need it. Or if your container is broken or outdated, you can take a new one. You should avoid customizing live containers because, after that, you can lose your changes during redeployment. Do you use...
  20. AYamshanov

    Question Cloudflare DNS extension & /usr/local/psa/admin/bin/dnsmng --update

    If I am not mistaken, the extension automatically syncs a zone (if the slider is enabled) when Plesk informs the extension about the zone change. If no zone changes are made or if the slider is disabled, the extension will not export changes to Cloudflare; however, if necessary, sync can be done...
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