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  1. AYamshanov

    Resolved high CPU usage by 'sw-engine' with task 'ext-log-browser-parse-maillog'

    A few minutes ago, a new version of the Log Browser extension was released, it contains fixes to reduce CPU usage and fixes for other known issues. Let us know if it does not help.
  2. AYamshanov

    Input Log browser started causing high load

    A few minutes ago, a new version of the Log Browser extension was released, it contains fixes to reduce CPU usage, and it also provides an additional `panel.ini` option to customize for what period data should be processed (if required).
  3. AYamshanov

    Resolved The current version 18.0.63 of your Plesk server XXX is unsupported. This usually happens when a server has not been updated for a long time [...]

    Thank you for the provided details, It seems the message "server is unsupported" is a false-positive, we continue investigating why it happened. I would like to add that Plesk Obsidian on Debian 10.x is supported. (c) Plesk Lifecycle Policy
  4. AYamshanov

    Resolved The current version 18.0.63 of your Plesk server XXX is unsupported. This usually happens when a server has not been updated for a long time [...]

    Hi @jmar83, could you please provide a little bit more details on where exactly the error/warning/notice was shown? If it possible, could you please attach a screenshot to provide us with a little bit more context?
  5. AYamshanov

    Issue Logs Browser Plesk error

    Thank you for the report. I have filled a bug report, the ID of the issue is EXTPLESK-5713. Let us know if you also know/found steps to reproduce the issue.
  6. AYamshanov

    Issue Can't connect to FTP with any account but root

    If you use FTP, then I do not understand why in the provided logs "22" port is used, it is related to SSH/SFTP, not FTP. FTP uses the 21 port to initiate the first connection to a server.
  7. AYamshanov

    Resolved Logs and proFtpd

    It depends on how Linux (not Plesk) works with users, id, files, etc. Anyway, it could be changed (have checked on my VM) via reorder records in the `/etc/passwd` file. With `ls -lan` you will see the real ids of owner/group (in my example, it is "example.org_rml0af4imc". After reordering, the...
  8. AYamshanov

    Issue Can't connect to FTP with any account but root

    I think this is because of the difference between "FTP", "FTPS", and "SFTP". sFTP FTP Access to Your Websites (Plesk for Linux) Configuring Passive FTP Mode https://support.plesk.com/hc/en-us/articles/12377599650455-How-to-enable-secure-FTP-FTPS-connections-in-Plesk-for-Linux
  9. AYamshanov

    Resolved Logs and proFtpd

    I guess you have FTP user(s) in the domain's settings (https://docs.plesk.com/en-US/obsidian/administrator-guide/website-management/ftp-access-to-your-websites/adding-ftp-accounts.65153/); they use the same user_id as a user who owns the file to avoid any permission issues. Based on the logs you...
  10. AYamshanov

    Issue Log browser error (after update)

    Thank you @OverWolf, we were able to reproduce the issue and can confirm the bug. Currently, the plan is to fix the bug together with the next release.
  11. AYamshanov

    Issue Log browser error (after update)

    As I can see, the bug was fixed in the version 1.8.2, Could you confirm that these errors continue appearing after the upgrade? Could it be you see errors that happened before the upgrade?
  12. AYamshanov

    Question Show version of plesk in sign in (and html code)?

    Likely, it also should be possible to figure out the used version based on a set of other files and their sizes like html, css, js, etc. Anyway, I understand your question now better, let's wait for other comments.
  13. AYamshanov

    Issue Problems with recidive jail

    Of course, makes sense to find out why it happened. Just an additional idea of a workaround for "the issue" with dynamic IP addresses. In the case when I am on mobile internet and an IP address is changed regularly, I have found what pool of IP addresses is used by my mobile operator and added...
  14. AYamshanov

    Question Show version of plesk in sign in (and html code)?

    Hi @Azurel, "You can set any custom title in Tools & Settings → Plesk Appearance / Branding → Title of Plesk pages" (c) Remove the version number from the login page Branding and Themes
  15. AYamshanov

    Important New Plesk webmail / SOGo Webmail extension

    Have you tried to create a new email account and check its timezone settings? Asking because of Important - New Plesk webmail / SOGo Webmail extension
  16. AYamshanov

    Issue The Yum utility failed to install the required packages.

    https://www.linode.com/community/questions/24962/linodes-centos-7-mirror-is-no-longer-available
  17. AYamshanov

    Input Your experience with "Mail delivery troubleshooting" in Plesk

    If I understood the question correctly, it is about showing events saved in the Action Log table to the end-customers. Currently, it is possible to hide/disable the feature, the end-customer will not see the tool in the interface, it can be done by adding the following lines to the panel.ini...
  18. AYamshanov

    Resolved Problem: Plesk Obsidian 18.0.62 and SSL IT!

    Hi @SparkinWeb, Could you please run the next command `plesk daily LoadCustomizations`, it should fix the issue. (or you can wait, the issue will be auto-fixed during the running of daily maintenance tasks) Let us know if it does not help.
  19. AYamshanov

    Resolved DNS issue since update - new domains do not resolve

    @weareimpulse, thank you for the feedback! We have updated the KB article, the second step was updated: need to create/check two symbol links (`named-checkconf` and `named-checkzone`).
  20. AYamshanov

    Resolved DNS issue since update - new domains do not resolve

    We also have prepared the KB article about the issue to help fix the issue manually, is has been published right now, https://support.plesk.com/hc/en-us/articles/12388622047895-Error-is-returned-during-the-DNS-Settings-customization-Error-dnsmng-failed-dnsmng-Could-not-start-named-checkconf
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