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    Resolved The connection to the IMAP server failed

    Solved, it seems that Dovecot had the wrong port. Instead of 993, it had 9993. It must have been a Plesk update that misconfigured the ports. It has now been corrected and emails are coming through.
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    Resolved The connection to the IMAP server failed

    I understand, something misconfigured the ports on the server that were 9993.
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    Resolved The connection to the IMAP server failed

    In my case, it doesn't work anywhere, whether it's webmail, Outlook, cell phone, nothing. We can't get any access.
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    Resolved The connection to the IMAP server failed

    Whenever I try to log in here, I always get the above error, but the attempts do not appear when I try to access it. Only those attempts from random emails that do not even exist appear. Oct 9 10:28:23 wizardly-taussig dovecot_authdb_plesk[593836]: No such user 'sales@XXXXX' in mail...
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    Resolved The connection to the IMAP server failed

    systemctl status dovecot ● dovecot.service - Dovecot IMAP/POP3 email server Loaded: loaded (/lib/systemd/system/dovecot.service; enabled; vendor prese> Drop-In: /usr/lib/systemd/system/dovecot.service.d └─respawn.conf Active: active (running) since Wed 2025-10-08...
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    Resolved The connection to the IMAP server failed

    Yes, its active
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    Resolved The connection to the IMAP server failed

    Hello, since yesterday evening I have been unable to access my emails. I have tried everything and always get the error message ‘Connection to IMAP server failed.’ In Roundcube and Outlook, it just says that it is not possible to connect to the server. I haven't changed anything, so what...
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    Issue The target principal name is incorrect

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    Issue The target principal name is incorrect

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    Issue The target principal name is incorrect

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    Issue The target principal name is incorrect

    Hello, I'm getting this error in outlook. I've followed the steps in this link: https://support.plesk.com/hc/en-us/articles/12387823865623--The-target-principal-name-is-incorrect-warning-shown-in-Outlook-when-connecting-account-hosted-on-Plesk-server This has only been happening for about a...
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    Issue plesk-ext-monitoring-hcd.service

    I've reinstalled everything again and the same error occurs
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    Issue plesk-ext-monitoring-hcd.service

    : I receive this error Failed to restart grafana.service: Unit grafana.service not found.
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    Issue plesk-ext-monitoring-hcd.service

    Hello, I have this error and I don't know how to solve it. Execution status has failed with exit code 3, stdout: × plesk-ext-monitoring-hcd.service - Hardware changes detector for the Plesk Monitoring Loaded: loaded (/lib/systemd/system/plesk-ext-monitoring-hcd.service; enabled; vendor...
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    Resolved Some emails don't go through

    Okay, I realise the problem isn't on my end. Thanks
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    Resolved Some emails don't go through

    I need help to find out how to solve this problem
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    Resolved Some emails don't go through

    We have some emails that don't go through. Checking the logs shows this: 2024-02-18 00:53:28 INFO postfix/cleanup [3812112] 24DC417AA8A: milter-reject: END-OF-MESSAGE from lon103.XXXXXXX[XXXXXXX]: 5.7.23 SPF validation failed.; from=<XXXXXXXX> to=<XXXXXXXXs> proto=ESMTP helo=<lon103.XXXXXX>...
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    Question Warnings in mail log [SASL LOGIN authentication failed]

    I check this information in the email logs several times: 2024-02-02 13:23:14 WARNING postfix/smtpd [3512567] warning: unknown[IPXXXX]: SASL LOGIN authentication failed: authentication failure 2024-02-02 13:23:14 WARNING plesk_saslauthd [3512587] failed mail authentication attempt for...
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    Question Email filters: forward message based on subject

    Gmail has detected that this message is likely 550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this 550-5.7.1 message has been blocked. For more information, go to 550 5.7.1 Why has Gmail blocked my messages? - Gmail Help q7-20020adff787000000b0033740b1ae2bsi844625wrp.163...
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    Question Email filters: forward message based on subject

    Yes, it's active, can I send it privately?
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