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Sorry, I have no other ideas. Try to contact support. As a temporary workaround to be able to make backups you may hack /usr/local/psa/version Make backup of this file and edit it to 12.5.30 version. It should help to make Plesk backup. But the root cause of the issue still unclear.

Seems like upgrade error Please run dpkg-query -W plesk-core But I almost sure it is incomplete upgrade First check package base: apt-get -f install dpkg —configure -a Second run autoinstaller and check that it show installed version as 12.5. If not, install 12.5 If autoinstaller says there...

I've checked the code you mentioned. There are the following line my $encryptCmd = AgentConfig::getEncryptUtil(); I've grep by getEncryptUtil and found the following: sub getEncryptUtil { my ($self) = @_; if (PleskVersion::atLeast(12, 1, 0)) { return...

If you run pmm-ras with --debug --verbose options you will have verbose log at var/log/plesk/PMM or you can see log messages at the utility output. Check it for any errors

First, to restore your files as soon as possible you could restore them manualy. The dump splitted using Unix "split" command, so you can join these files to single archive and extract some files from it. Or you can import dump using /usr/local/psa/admin/pmm-ras utility See similar topic for...

You could use pmm-ras utility to import your dump to server repository. During import it recrypts passwords with the key used by server, so you need to pass through env variable PLESK_BACKUP_PASSWORD password you entered on backup creation. May be it would be better to upload dump volumes to...

As I can see from pmmcli.log there are several calls of backend dump export utility. It means frontend calls it several times for some reason. Download starts after redirecting from password entering form to backup list screen. I don't know what exactly happened, but seems like at this stage...

When you click Download button at first a dump packed to the temporary folder, then it streamed to the browser. If I understood correctly single pressing on Download button produced a lot of similar archive files. Lets try to find some information in log files. Check /var/log/plesk/panel.log...

Have you debug logging enabled? Suppose you could get more information with debug logging enabled

It's also not a backup_restore_helper error. grep log for cuBackupRestoreHelper or backup_restore_helper

Never mind. Seems like detection of installed Site Builder. It cannot affect Plesk

I beleive panel.log should have more information about issue. Your possibly have to enable debug logging in panel.ini. Information from the log may help to find the reason of the issue.

Try to fix these errors

Could you check /usr/local/psa/admin/logs/panel.log for any errors? It would be better if you enable debug in panel.ini, run backup again and search for cuBackupEncrypt in the panel.log

Could you check the file jail.conf exists indeed? And if so, which permissions it has? In most cases you may ignore such sort of warnings

Is it an upgraded Plesk or fresh installation? backup_restore_helper returns XML as an output. So there are several reasons are possible. It may be some inconsistency in the database or some improper value. You can debug this utility by enable debug in panel.ini. You also can enable cli...

Are you sure that target server is 12.5? Please check it in the file %plesk_dir%\version

I suppose content dumping behaviour have changed a bit. As there are no special options nor in Backup Manager nor in pleskbackup, probably you could try change file permissions, because web content backed up under your sysuser. In such case backup agent will skip these file it cannot access. As...

Transfer to lower version is not supported. It reports your destination server has Plesk 12.0 installed

Suppose Plesk version you are using is 12.0, not a 12.5, as in 12.5 it has auto resume function for backup upload. The error occured because of network problems. Unfortunately 12.0 unable to resume failed upload. I'm afraid it can be solved by revising your network. Another way is to export dump...