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Hi Bob (Mr Fett), Also had the permission denied error on one of my customers' website. According to your solution on http://bobmckay.com/i-t-support-networking/plesk/parallels-plesk-11-5-12-upgrade-problems, deleting all files in the TEMP folder also worked for me! Thanks a lot! :)

Found it :) There was indeed no row for id 23 in the database, just added it. Now I don't get the error on the Notifications page anymore and the backup is running again. THANKS A LOT! :) Topic can be closed. mysql> SELECT * FROM notes \g...

Oh, thanks! Will look into the notes table now.

Thank you Igor. Hmm, nothing strange in the notifications table. Where should I look next? mysql> SELECT * FROM notifications \g +----+--------+------------+---------------+-------------+----------+----------- -+-------+----------------------------------------------------------------------...

Hi there! My Plesk backup doesn't work properly. I constantly get the error "dump file has wrong format". I followed the steps in "How to verify an invalid Plesk backup file" (http://kb.odin.com/en/117208) and found the following: C:\Users\Administrator>c:\xmllint\xmllint.exe --noout --schema...

Thank you very much Igor, that worked like a charm. Creation of subscription worked well, but I got the error "Error message : ProtDir_IIS::update() failed: Add Protected Directory failed: columns siteId, path are not unique (Error code 1)". Managed to fix it with the step described in this KB...

Try to reload the Server Components in the Admin Panel. Go to Tools & Settings > Server Components and click Refresh. Now the Panel will reload all installed software. Check if you now have the option to select PHP 5.4 and 5.5. If that doesn't resolve the issue, then maybe you can try to...

SOLUTION FOUND! The Parallels support engineer noticed that I use an external SMTP server to send notifications. He has set the port to 25 instead of 465 and turned encryption OFF. Now the customer/subscription gets created in just a few seconds. Never thought it could be that easy, but it took...

Hello, I have a problem with one of my user accounts (let's call it testuser) in Plesk. System is Windows Server 2012 R2 with Plesk 12. In the Control Panel, the customer and subscription for testuser are removed, so there should not be any data left for the domain/user. However, when I...

Hello Igor, A few days ago you responded to this topic. The issue still has not been fixed, but I have an update: It seems like SmarterMail is causing the slow creation of the subscription. Your colleague created a Service Plan with the mail service disabled on it, but it still takes 5-6...

Thank you for your effort Igor. The ticket ID is #1956144. The error disappeared, but creation of subscription takes about 10 minutes... Also the backup doesn't work. Error is "The dump has wrong format!"

Thank you for your fast response Igor. I created a Support Ticket and your colleagues are currently logged in on my server. Will update this when we have found the solution. Dennis

Subscription creation takes about 5-6 minutes, way too long Hello! Since yesterday, I am encoutering problems while creating subscriptions in Plesk 12.0. When I create a subscription, nothing happens. I looked in the %plesk_dir%/admin/logs/php_error.txt which tells me the following...

Hi Margarita, I am using Windows Server 2012 so I can't use the Linux command line code that you've posted. I have rewritten it to this code: SET DUMP_STORAGE_PASSWD=mypassword "%plesk_bin%/pmm-ras.exe" --check-repository --dump-storage ftp://<user>@<host>[:port][path] --debug --verbose...

Same problem here with Windows Server 2012 after the upgrade to 11.5.29. Passive FTP disabled or not makes no difference.