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Thanks for your help Nikolay. I am running 11.5 but don't see Parallels Installer under "Tools and Settings". I see an "add and remove product components" which shows that Parallels Premium Antivirus is installed, although it is not.

I had a problem with antivirus and decided to completely remove it. The error I was receiving was: A message with the following attributes was not delivered because it contains an object which cannot be checked by antivirus. I tried several fixes based on forum suggestions but nothing...

I'm also having this problem. I get a "dear postmaster" email that reads: "A message with the following attributes was not delivered because it contains an object which cannot be checked by antivirus." And the report reads: --- Antivirus report --- Detailed report: The filter fails to pass...

Azurel, thanks for the fast Reply! I'm running 11.5.30. Do you mean FTP to the stats folder is working fine? When I upgraded the folder became unavailable on my client's sites. I was looking for a way to change all clients stats folders permissions when I came across this thread saying there...

I was late in my upgrade and am just now finding out about this /statistics issue. I've got about 70 log files I run every month, automatically, by downloading the file via FTP. Can anyone suggest a work around? Perhaps a web stats program that runs on the server? Any other -- secure -- way to...

errors in configuration templates: I had a similar error and upgraded from 11.09 to 11.5. and at first it seemed it did not fix the problem, I got the error "Unable to generate the web server configuration file on the host <zole-hosting.net> because of the following errors...

I'm guessing I did something wrong when migrating from Plesk 9 to 11. After the migration all my "domains" became subscriptions and within an individual subscription the Users tab shows all my previous clients -- anyone with an email address shows up as a User. This does not seem right...

Thanks for your help. I see the ownership of the subdomain is in fact "apache.apache". I switched to FastCGI. New files created now have the correct permissions. There were not many files on this subdomain so I just saved them as a new file (which got rid of apache.apache) and then deleted the...

I have a client who is unable to use File Manager to edit files. I am able to view the file but when I try to make a change I get the following error: Error: Unable to edit file /subdomains/das/httpdocs/dsched.html: filemng: Error occurred during /bin/cp command. I saw two threads related...

Cool. Hopefully Parallels will have an easy fix! My email headers on these postmaster emails are similar. Oddly, only two of my hosted domains are "sending" this spam to my Plesk admin email address. The email header looks like this: Return-path: <> Envelope-to...

Seems that Plesk has to compile the backup thus doubling my needed disk space locally, before it will send those files to my remote server via FTP. Anyone know of a work around for this? I'd rather not pay my web host for disk storage I only need briefly for backups.

I am also on Media Temple and am having the same problem. In addition to that issue, when the backup runs, Plesk requires double my normal disk space. Apparently it must first compile all the filse and then it will FTP them to the remote location.