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We have server version: Plesk Obsidian 18.0.73 Update #4 Web Host Edition Last updated on Nov 19, 2025 03:50 AM Which means things like...

Ok so checking the logs; 193 of 237 connections in the last 36 hours shows authentication failed using DIGEST-MD5. I think we should disable DIGEST-MD5

We have a client with MS Outlook 365 and inability to access emails on the server. Having a look at the logs the failure is caused by a connection attempt using DIGEST-MD5 . Having a check of other emails they are connecting ok choosing CRAM-MD5 Seeing This topic: Resolved - Plesk 18.0.73 -...

Yes. There are no lines in any of the .cnf files that were not there before the attempted update

Thanks for your help @Tofandel Yes, we have just now completed this- reinstalling and restoring from the 1Gb backup file. THe main system is working ok, however there is an oddity that the "--skip-grant-tables --skip-networking" seem to be retained, despite clearing them from the various...

Further to the above, and logged in directly to MariaDb as root user : And creating this table results in:

Hello. Yes, I can't submit a support request as this needs to be done by the partner/reseller. However, restoring from backup has already been attempted several times but with no success. The issue is that there are "phantom" tables in the InnoDb tablespace listing ; These are tables that used...

@Tofandel thank you for your replies. I am familiar with the dumps in /var/lib/psa/dumps and have used them over the last 36 hours to try to repair whatever's going on with the data structure for PSA. I ran the `# mysqlcheck --all-databases` and this returned: There is a further issue...

Summary outline: Using Plesk db on the command line:

Following on from the previous issue here Issue - Updating MariaDB from 10.5 to 10.11.4 breaks everything. I am trying to run Because the issue appears to (now) be the Plesk operating Database tables are corrupted or non-existent. So I run as the root user: Plesk repair db and get the...

unfortunately

This does not work. Renaming the files and restarting simply results in the error that the files are unfound. This causes an exit. The service can not start.

Thank you. I have completed this fix. So once the ib_logfile0's are resolved hopefully the system will load correctly !

Ok. Thank you both for your help. Yes, There seems to be corruption on ib_logfile0 . Does this file get saved on any system wide backups? I have a remote backup that's ~92Gb and wondering if I can simply download this and reinstate the previously working ib_logfile0 into /var/lib/mysql/ ?

Thank you. However, Rc_actions.log states: Various Plugins seem to not be running or disabled. ffs.

UPDATE: restarting the server results in failure of Plesk to load:

Plesk Obsidian 18.0.73 on AlmaLinux 9.6 (Sage Margay) So we used the Plesk Update system and took our MariaDB 10.5 to 10.11.14 and now everything is broken. The Plesk system auto-logged out during the update process; while hanging on doing something with psa.longtasks . However, the Repair...

Plesk in general logs the user out so often, it's every 15 minutes or so and interrupts various server level activities being carried out at the time. This issue does not occur on other similar platforms.

@scsa20 I'm not sure telling me you don't have something I'm trying to set up is going to help answer my query. But thanks.

Ok. So assume I get my IP provider to delegate to me the rDNS editing abilities ; is the domain/account PTR record then put in the server DNS in plesk or external to plesk still within the Hosting providers zone?