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Man, Amazon is getting on my nerves. In some cases their bot now appears as "Amazonbot" without the intro parenthesis, and it is increasingly annoying, because it crawls dozens of websites at exactly the same time on the same host (shared IP). And they are doing it from dozens of source IP...

@gerald It seems you did not contact technical support, but licensing support. This is clearly stated in licensing support's response. If you want technical support, contact technical support. If you got your license from a reseller, you got it at a much lower price than what a licenses...

Did you file a support ticket with Plesk support?

Two guesses on what else could be a problem: It could be an an SELinux issue. When the server rebooted and SELinux was set to "enforced" but previously the security context on some files was wrong, it could lead to some files being blocked by it. For that reason it is possible that the problem...

Sounds like some interesting ideas. The number of inodes cannot be easily restricted, a restriction of MySQL will need further clarification whether you want to restrict the number of processes per user (which can already be done in the my.cnf file) or other values, a restriction of the process...

Let us hear your suggestions.

2FA is not part of the FTP protocol. It is not used along with FTP, FTPS or SFTP, but a proprietary solution of selected FTP servers like the "FileZilla Pro Enterprise Server". That is not a regular FTP server. A one-year single machine license of that server costs around 200 $ at this time. It...

If you are unsatisfied with a support case, I suggest to present the case and support's response in a forum thread. Surely the most active members here will review it and give further advice. Regarding the price increase: We all agree and are all affected by it. What purpose does it serve to...

I am not selling Plesk products, I do not work for Plesk and am not paid by Plesk. We use Plesk as the web server administration interface for users who lease a webhosting package. We do not charge extra and we do not sell individual Plesk licenses either. My friends, you are trying to talk bad...

Check whether your document root directory is owned by <username>:psaserv Sometimes users create that directory from scratch and is is then owned by <username>:psacln which will not work and lead to the 403 error.

I have no revenue stream from Plesk.

Actually, Plesk support is THE perfect support, the best you can get. Your issue is not Plesk support. Your issue is that you do NOT have Plesk support, but are going through your service provider. And obviously their support is poor. Instead, try Plesk support directly. Use the 30 days free...

I, too, believe that internally forwarded mails should not be counted. Wasn't there a Uservoice feature request on that already?

Why use a third-party product if we already have built-in solution? Every new service comes with new trouble.

I saw the SSLIt setting, but we're using "none" in all service plans anyway. Nevertheless: Since yesterday with no new changes done to the server configuration, no further renewal attempts were logged. I have no idea why it stopped all the sudden. No setting was manually changed since Monday...

This here is still relevant, although in the meanwhile @Kaspar suggested a valuable improvement of one of the key regex lines https://www.plesk.com/blog/product-technology/avoid-high-cpu-load-block-hackers-bad-bots-effectively/ Improved key regex line: failregex = ^<HOST> -[^"]*"(GET|POST|HEAD)...

It's not happening on Alma LInux.

The first command returns only "Allowed items:" with no further content. SubscriptionProperties shows some properties of the subscription, but nothing related to SSL. The plan itself does not have a setting for "keep secured" (or similar). I suspect that all SSL related data is in the SQLite...

With no active certificate and disabled SSL there is no such section where I could set this. Do you happen to know in which Plesk db table the checkbox setting is stored?

Domain <domainname> has no active SSL certificates: SSL is disabled in Hosting Settings: The SSL directory was removed: rm -R -f /usr/local/psa/var/modules/sslit/etc/live/<domainname> It is no present on the system any longer: ls -l /usr/local/psa/var/modules/sslit/etc/live/ | grep...