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Hi, You can also check the following log location: - /usr/local/psa/var/log/maillog For Webmail: Horde Logs Error log: /var/log/psa-horde/psa-horde.log Roundcube Logs Error log: /var/log/plesk-roundcube/errors Thanks,

Hi, The OWSAP rule set is very restrictive and thus blocks some functions such as file sharing, webmails and applications like WordPress. Atomic ModSecurity Rule Set is recommended for production use. Please have a look at the below article. -...

Hi, You are getting this error because the certificate is not correctly enabled for port 993. Please follow the below article. ----- https://kb.odin.com/en/118918 ----- Regards,

Hi, You can open Windows Command Prompt, cd %plesk_dir% Use the below command to find files with size 1 GB or more. forfiles /S /M * /C "cmd /c if @fsize GEQ 1073741824 echo @path" Thank you,

Hi, You can allow the users in : /etc/cron.allow – Put users who are allowed to use cron. /etc/at.allow – Put users who are allowed to use at. You can refer the following article : https://www.cyberciti.biz/faq/howto-restrict-at-cron-command-to-authorized-users/ Regards,

Hi Igor, I thought it would be more error free to upgrade from Plesk 12.0.8 to 12.5 , than going for a direct upgrade to Plesk Onyx. Thanks

Hi, Can you please try this steps, Log into Plesk. Click on Files Tab. Navigate to the last directory you wish to change the permissions for. In this example, we're modifying the "Resources" directory. On the right hand side of the folder click on the drop down then "Change Permissions"...

Hi, Can you please check if Mail for Non-Existing Users. settings are enabled ? -- Click the Mail tab. Click on Mail Settings. Tick the checkbox for your domain and then Click on Mail for Non-Existing Users. Select "Forward to address". Enter the catch-all email account in the box. Click OK...

Hello, You can check the below article for setting up the correct MX and TXT records for Office 365 - https://support.office.com/en-us/article/Gather-the-information-you-need-to-create-Office-365-DNS-records-77f90d4a-dc7f-4f09-8972-c1b03ea85a67...

Hello, PHP 7 is available in Plesk 12.5 .It would be much easy if you can upgrade your Plesk. Have a look at this article: https://support.plesk.com/hc/en-us/articles/213929565-PHP-7-on-Plesk-12-5-out-of-the-box- Thanks

Hello, Please check if Java 8 is installed besides Java 7 after update. If this article helps: https://support.plesk.com/hc/en-us/articles/213916065 Regards,

Hello, Please check the passive port range assigned in /etc/proftpd.conf Example: id range is (49152 -65534) And Enable passive port range in iptables: == iptables -I INPUT 2 -p tcp --dport 49152:65534 -j ACCEPT service iptables save == Thanks

Hello, You can try this : https://support.plesk.com/hc/en-us/articles/213958025 Thanks

Hi, First make sure that you create the specific directory that you want to extract into by using: mkdir -p /newfoldername tar -xvf filename.tar -C /newfoldername Regards,

Hi, Create the same email account on your new server that you had on your old server. Use the same spelling and capitalization. Give the new email account the same password that you used on your old server. You can change the password after the migration process is done, if desired. In your...

Hi, Please try repairing the Plesk. Please check this: /usr/local/psa/bootstrapper/"plesk version"/bootstrapper.sh repair Then # /etc/init.d/psa stop # /etc/init.d/psa start Thanks,

Hi, Make sure that ka.plesk.com is resolvable on this IP address and port 5224 is accessible for connection: From your server command line type host ka.plesk.com telnet ka.plesk.com 5224 # nslookup ka.plesk.com If the license server does not resolve to the correct IP, check the /etc/hosts...

Hi, Where you able to run the bootstrapper script ? Please check this: /usr/local/psa/bootstrapper/"plesk version"/bootstrapper.sh repair Thanks,