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Search results

  1. M

    Resolved Plesk backup w/ Dropbox - How to use a date-based filename

    @Nikolay Thank you. I was not aware that Dropbox had version history like this. While I personally would prefer date-based file naming for ease, your clarification does help and mitigates the fear of overwriting the persistent same file. Thank you. :-)
  2. M

    Resolved Plesk backup w/ Dropbox - How to use a date-based filename

    We have the Plesk Backup using Dropbox as an external depository. However, the backup always uses the same filename, so it only ever saves one back up at a time. Overwriting the previous one. How can we make the backup filename both in Plesk and exported to Dropbox have dates in the file...
  3. M

    Issue Plesk logs admin out at abstract timings

    UPDATE: This is still happening despite the option being set. We had a good morning with this logout not occurring but that's now doing it twice in the last 15 minutes.
  4. M

    Issue Email - How to distinguish password authentication method or connection security to connect to email?

    Thank you. My question is not about asking you personally what settings should be set. My question is how do I discover these settings for myself from my Plesk Mail setup? THAT is my issue -- that I need to come to this forum and then take the word of another forum user for what value a setting...
  5. M

    Issue Email - How to distinguish password authentication method or connection security to connect to email?

    @learning_curve thank you for your reply. Yes, the issue is the iPhone but I can't compare the iPhone connection details to the accepted server details... because the server can't show me what details are being used or required. I am coming from WHM which has a host of options and a full canon...
  6. M

    Issue Plesk logs admin out at abstract timings

    While the IP at this end doesn't change more often than every 24-48 hours, selecting this option does indeed seem to make log ins more stable. Thank you.
  7. M

    Issue Plesk logs admin out at abstract timings

    @scsa20 No, you misunderstand, I am in the middle of doing things on the server, and then Plesk decides to log me out. The down time between page loads is like seconds or max 120 seconds, rather than minutes.
  8. M

    Question How To Set Up Plesk Root Login via SSH With External SSH Keys

    SOLUTION: This is not a Plesk issue exactly, but the `authorized_keys` file needs to have the key encryption type set inside the file before the key hash value, separated by a whitespace . WRONG: ssh-rsa AAAAB3 ... obscured ... w+P1bZNsUU0Zw== plesk-ssh-terminal AAAAB ... my obscured public...
  9. M

    Issue Email - How to distinguish password authentication method or connection security to connect to email?

    We have a client who can not connect to their Plesk server email address from their iphone, but they can connect from their PC. The Plesk email settings give me NO INFORMATION about password attributes or encryption, for example what is the connection security ? For example what is the...
  10. M

    Issue Plesk logs admin out at abstract timings

    I'm in the middle of things on the Plesk server as Admin login with full access and at somewhat random timings Plesk decides to arbitrarily log me out. This is both bad for work flow, but also there are updates that are part done, things such as migrations and other processes that then I can't...
  11. M

    Question How To Set Up Plesk Root Login via SSH With External SSH Keys

    UPDATE: To clarify; I believe I need to stick the keys in /root/.ssh/<keyname> but I don't then know how to set these keys (or one of them) as the actual one to be required when SSH logs in.
  12. M

    Question How To Set Up Plesk Root Login via SSH With External SSH Keys

    How To Set Up Plesk Root Login via SSH, With External SSH Keys I am having trouble establishing the method process to do this. There are numerous similar topics, and numerous topics that cover parts of this topic ( Resolved - What steps need to be taken to enable SSH root access through the SSH...
  13. M

    Question How to set Backup Manager to run at custom time frames

    We have the Plesk Backup Manager. The Backup Manager runs at : Daily / Weekly / Monthly , This is not very nuanced. We need the backups to run every other day; EG Monday / Wednesday / Friday / Sunday / tuesday / Thursday / Saturday / Monday .... at a set time. Or possibly every 3 days ; Monday...
  14. M

    Issue How to update PHP open_basedir and/or httpd.conf server wide?

    Sorry that was incorrect- I can now edit the "custom" service plans, but this wasn't clear as the "custom" word was not a link ; as per so many other things on Plesk where a [thing] is editable it's name is a link to the edit ability; but for some reason this isn't the case with "custom" - the...
  15. M

    Issue Error: Unable to retrieve information about the PHP configuration.

    In your .htaccess having Can cause this failure on the domain.
  16. M

    Issue How to update PHP open_basedir and/or httpd.conf server wide?

    @alvarezcruz thank you for getting back to me. I have found a workaround that I need to change imported websites from using a "custom" service plan that is uneditable, to giving then a generic catch-all service plan which has the correct PHP settings. I am finding most of the challenge with...
  17. M

    Issue How to update PHP open_basedir and/or httpd.conf server wide?

    Two aspects; 1) This doesn't work because open_basedir requires the current account's folder ; but if I apply this to a service plan it will apply this to all plan users; So applying this above line to a service plan means that all users of that service place only get to reach...
  18. M

    Issue How to update PHP open_basedir and/or httpd.conf server wide?

    Hi. Thank you for your reply. Ok so according to the documentation you link it says: Does this mean that for new additional domains on the Plesk server this instruction would need to be run again? Or would additional domains added after this instruction is executed would also contain these...
  19. M

    Resolved Domain File Manager unable to upload new file and unable to create new file

    @Sebahat.hadzhi somewhat awkwardly, repeating the exact same issue for creating a new file in the file manager today and the system works. This may be some sort of cascade error as I had been busy on the file manager yesterday before this issue , so maybe on the back end the file manager had a...
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