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Ok, understand your disappointment about that case. I wish your Plesk works w/o any issues but should you need any help please feel free to contact us.

Hi Andreas, There is no necessity to pay for a ticket. The subscription I mentioned provides free 30 days trial support and then unlimited amount of incidents/tickets for only $10/mo. Resellers/partners may or may not include that fee into the price of their licenses and it's their business...

Hi Andreas, Sorry to hear that OVH refused to deliver support to its customer. Plesk by default provides support only for users who purchased the license directly from our online store while partners/re-sellers support their customers (on their infrastructure) on their own and using own...

Hi Jean-Francois, Sorry to hear about that. Actually there were no some significant changes in the process and the case is about the quality of particular ticket(s) processing. Let me look them through to find the root cause and make corresponding improvements. Would you mind to share with me...