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My DBA was able to connect to the Azure MySQL DB via the command line. When I add the following to the Panel.ini as suggested: [database] tls.enable = true; I get the following error and had to revert. Please advise. ERROR: PleskFatalException: The localhost is not compatible with enabling a...

I'm trying to submit a ticket, but the system is telling me that the OS isn't supported? We detected that Operating System on your server reached End of life. Version: Plesk Obsidian v18.0.72_build1800250915.05 os_RedHat el9 Operating System: Red Hat Enterprise Linux 9.6 (Plow) How can this be...

It started over the weekend when my server spun up multiple PHP-FPM master processes. Even though the server load on average is below 2, the PHP response is really slow, taking a minute to load a basic WordPress page. Any idea what's causing it? I already restarted the service and server to no...

I was trying to update a WP admin password in WP Toolkit, but received the following error: Unable to update site administrator settings: Unable to find row with id in smb_apsMetas table. I followed instructions on...

We're a nonprofit/educational institution and InCommon provides free certs for us. Is there a way to automate the issuing/renewing of certs, probably through command line scripting and cron jobs? Thanks!

I upgraded to Plesk 18.0.44 this past weekend and discovered that it broke WP Toolkit. After selecting a domain and clicking on WordPress, other WP installations came up instead of the chosen domain. This happens on all four of my servers. Is anyone else experiencing this issue or know how to...

I installed three new Incommon wildcard SSL certificates on Plesk 12.5, in addition to one we've used for the past nine months. Plesk appears to accept the new certificates, but they don't appear under Hosting Setting => Security, not even after restarting the server. Only "Not selected"...

I'm trying to restrict file access (wp-login.php) to only certain IP addresses. I've successfully configured, manually, via the following options: /etc/httpd/conf.d/custom.conf (server wide configuration) Plesk > Domains > domain.tld > Apache & nginx Settings > Additional directives for HTTP...

Couple of customers have underscores in their domain names (worked on a different server for the past 15+ years), but Plesk refuses to accept them. Is there a workaround? Thanks.

I'm trying to block xmlrpc.php access from offsite, but it's somehow being ignored. I've tried editing .htaccess manually entered as suggest by http://forum.ait-pro.com/forums/topic/wordpress-xml-rpc-ddos-protection-protect-xmlrpc-php-block-xmlrpc-php-forbid-xmlrpc-php/ <FilesMatch...

I have an external MySQL server defined and confirmed that Plesk can successfully communicate with it. DB Webadmin has full access via the Plesk admin interface. While WordPress installs fine via the local MySQL server, it persistently fails when attempt to use the external MySQL server. If...

My WordPress installs aren't loading themes at all. These two test sites are on the same VM, shared IP, behind a proxy server. http://eristest1.partners.org/ <== manual installation via the terminal http://eristest2.partners.org/ <== installed via Plesk Interesting find is that when I request...