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Username: TITLE Restore of customers/subscriptions/domains/databases fails if the customer or the subscription was disabled during backup PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian 18.0.70 #3 and 18.0.71 #1 Alma 8 MariaDB 10.11 PROBLEM DESCRIPTION When a disabled...

On an Alma 8 test server that was updated to 18.0.71 I was hoping that I could activate http/3 on a per-domain basis as suggested in the change log. But it seems that the checkbox for it only appears after plesk bin http3_pref --enable -nginx was run on the console. However, that command applies...

Username: TITLE WP Toolkit Restore function throws cosmetic errors when proc_open/proc_close are disabled in PHP PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 18.0.70 #2 Alma PROBLEM DESCRIPTION When proc_open/proc_close PHP functions are disabled, the WP Toolkit "restore"...

On # nginx -t we are seeing lots of these lately: nginx: [warn] "ssl_stapling" ignored, no OCSP responder URL in the certificate "/usr/local/psa/var/certificates/scftPr4m0" It means that the web server is configured to use OCSP stapling, but the SSL/TLS certificate used does not include an OCSP...

Username: TITLE ImunifyAV files frequently in update list while in reality the updates have been auto-installed PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 18.0.69 #3 Alma 8 and 9 PROBLEM DESCRIPTION Since the new Imunify extension replaced the old, Imunify files are very...

We are seeing an increasing number of random server crashes on Alma 8 and 9 systems since about April 2025. It seems that the load on servers strongly increases within seconds so that the system becomes unresponsive. However, there is no traffic increase seen, no suspicious log entries, just...

What's the problem with updates.drweb.com? For weeks we've been getting frequent update errors. Yet the server itself is online, but it responds with a 503 error. Example: Email message: /etc/cron.daily/drweb-update: ERROR: Dr.Web Updater: failed to download files ! On the console...

In a subscription /logs/access_ssl_log.webstat has grown to a large size where the nightly AWStats maintenance starts hanging. The only solution we could find was to remove the access_ssl_log.webstat file so that further processing by AWStats is done with a much smaller file. As AWStats stores...

Spamhaus seems to have added more IPs to their "Open Resolver" list. We had to remove them from our systems for that. We're using proprietary resolvers, yet they seem to dislike them (or the number of the requests they are doing). Is bl.spamcop.net a valid alternative these days? We haven't...

Domain <domainname> has no active SSL certificates: SSL is disabled in Hosting Settings: The SSL directory was removed: rm -R -f /usr/local/psa/var/modules/sslit/etc/live/<domainname> It is no present on the system any longer: ls -l /usr/local/psa/var/modules/sslit/etc/live/ | grep...

In the previous ImunifyAV extension, Plesk offered notification settings in Plesk notificates. It was also possible to edit that template to cater for individual needs. In the new ImunifyAV extension however, these settings are missing. Where can we define ImunifyAV notifications?

Spamassassin is turned on with individual settings per mailbox. For the mailbox in question, Spamassassin is turned on. The blacklist contains entries like *@somedomain.tld. The incoming mail is small enough that is is being handled by Spamassassin. The sender is not whitelisted, neither in the...

Username: TITLE Spamassassin ignores mails to mailboxes that contain an ampersand, e.g. d&[email protected] PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Alma 8.10 Plesk 18.0.65 #2 PROBLEM DESCRIPTION A mailbox with an ampersand in its name (e.g. d&[email protected]) is ignored...

My business Bitpalast GmbH has made repeatedly bad experiences with Trustpilot. Today the third customer informed us that he initially published a 5-star rating about us on the Trustpilot profile of the company, and Trustpilot - as in at least two more such cases before, one of them just...

Username: TITLE [Minor] Text placeholder variable appended to otherwise correct translated text PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian 18.0.63 #4 Alma 8.9 PROBLEM DESCRIPTION After changing the PHP version of a website, the green confirmation box "Information...

Username: TITLE Update to 18.0.63 #4 removed /etc/fail2ban/jail.local, crashed Fail2Ban PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Obsidian 18.0.63 #4 Alma 8.9 PROBLEM DESCRIPTION In one case the automatic minor Plesk update to 18.0.63 #4 has removed the...

According to another post, the "recidive" jail has been replaced by two new jails "plesk-one-week-ban.conf" and "plesk-permanent-ban.conf". We're using custom software and definitions that partly rely on the "recidive" chain and .conf. I'd like to know more what the two new confs do, whether...

We are seeing some random create and renewal errors of Let's Encrypt as described in https://community.letsencrypt.org/t/failed-reissue-on-plesk-due-to-could-not-obtain-directory-curl-error-35-encountered-end-of-file/221455/3 This only occurs on some domain names while other domains on the...

I've been reading allusions to a new dashboard page, but so far, including 18.0.62, the dashboard page looks still the same as it always did. How to activate the new dashboard?

Username: TITLE Subdomain cannot be removed with "remove" option from the domains list PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Alma 8.9 Obisidian 18.0.61 #5 PROBLEM DESCRIPTION Clicking the removal button from the domains list does display the expected warning that all data will...