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Each domain's log directory has a set of log files for the statistics. The main file is access_log.stat and there is also access_log.webstat, and two matching files for ssl access. Logrotate does not rotate these files. I can't set this up manually, since the logrotate config files warn that...

Customer complains that he changes .skel/0 to meet his needs for new sites, but that occasionally he finds that changes are reset. He posits that it is happening after a plesk update. OS is Centos 6, and this is Plesk 12.5. Is this even possible? Should his .skel/0 persist, or is it subject...

I keep finding my plesk 12.0.18 sw-engine process stopped. the sw-engine log shows nothing but a series of: [04-Jun-2016 02:30:28] NOTICE: Terminating ... [04-Jun-2016 02:30:28] NOTICE: exiting, bye-bye! [06-Jun-2016 09:22:43] NOTICE: fpm is running, pid 779 [06-Jun-2016 09:22:43] NOTICE...

In plesk 12.5, what runs statistics? Does it need it's own crontab entry, or is it run by DailyMaintenance/script.php in /etc/cron.daily?

Customer asks this question: I've run across a couple cases now where I need to forward mail for an account, but do not want to keep a copy in the account's mailbox. The account still needs to be a mailbox because they need to authenticate for outgoing mail. But I can't find a way to keep the...

I've got a firewall rule that is more complex than is supported by Plesk. If I add it manually, how can I save it so Plesk doesn't overwrite it?