• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. M

    Issue Cannot update packages

    Hi, from few days I cannot update packages from interface and from CLI If I try to update fail2ban from CLI I got this (but this is for every package to update): Delta RPMs disabled because /usr/bin/applydeltarpm not installed. fail2ban-1.1.0-2.centos.7+p18. FAILED...
  2. M

    Resolved XML API not working

    Hi I use XML API to create account email and to list account email. Today it doesnt work. It worked normally until last time I used it 3 days ago. There is some fix for this? Or something to check? Thanks
  3. M

    Issue Very strong password problem...

    Hi I use very strong password policy. So you probably can imagine how I was very surprised when I saw that an user has changed the password from the webmail, using as new password the domain! So if I have for example a domain myverybeautifuldomain.com an user can set "myverybeautifuldomain" as...
  4. M

    Issue How to remove "Monitoring - not connected" from domain page

    Hi how to remove the "Monitoring - not connected" from the domain page? It check if the domain is connected with monitoring 360 (why??) and make load page very slow. I dont want it. And more its not correct by plesk to know what are our domains without asking and to chek info on the domains we...
  5. M

    Issue [PPM-2537] error to set chrooted ssh access

    I'm trying to set /bin/bash (chrooted) acces for a new domain But I get: Error: System user update is failed: chrootmng failed: Safe link creation from '/var/www/vhosts/chroot/etc/resolv.conf' to '/var/www/vhosts/domain/etc/resolv.conf' failed: Operation not permitted chrootmng[25539]: Failed to...
  6. M

    Question yum update for system updates?

    Hi from System Updates, Plesk says that "All packages are up-to-date", but with "yum update" I see many packages to update (awstat, libbsd, libc-client, libidn2, lua-socket, php-imap, pigz, webalizer, zstd) from epel repository, and oniguruma from PLESK_17_PHP80 repository Is it ok to use yum...
  7. M

    Question DKIM signature sending mail from two servers

    Hi I have a domain with mail server on server A but sometimes I send mail from server B (for newsletter) Both server have plesk and both server have external DNS service SPF is ok, the ip of server B is also is in the spf dns record (<spf>pass</spf>) But the dkim check fails (<dkim>fail</dkim>)...
  8. M

    Issue bug - navigation bar in mail queue disappear

    Hi for the mail queue (hostname:8443/admin/mail-settings/queue) I'm on the last page of the queue. After some time some messages are sent. At this moment if I refresh the view of the queue, the navigation bar disappear because I'm on the last page but there are no message on the last page...
  9. M

    Question error during update plesk to 18.0.44

    Hi I've update a server from 18.0.43 to 18.0.44 during the installation I see an error with selinux and a jump from the update of package [60/116] to the cleanup process But the list of the verify packages from 1 to 116 is ok And at the end the update says Is this regular or there is...
  10. M

    Issue PHP critical error on Centos not on Debian, same config

    Hi I've a php soap server, on a server with Centos On this I need to parse the response with a function Parse_function ob_start("Parse_function"); whatever php version or apache/ngnix application, get always the same error: 23893#0: *320074 upstream prematurely closed FastCGI request while...
  11. M

    Question Extract folder/domain from a backup from server

    Hi is it possible to extract a folder or a domain/subdomain files from a backup without download the whole backup? The backup are huge and sometimes you need only a few files Thanks
  12. M

    Issue 503 home page link shows the default plesk testing page

    Hi I was verifying an url I found in the log files https://www.domain.com/path/page?param=\x22><script >alert(String.fromCharCode(88,83,83))</script> This shows the 503 page, ok But from this page if I click on the "Home Page" link, instead of the real homepage, the server shows the default page...
  13. M

    Issue phmyadmin export table.sql.gz corrupted

    Hi if I export a table as table.sql.gz the exported file is unusable/corrupted If I export as table.sql.zip the file is ok phmyadmin v 5.1.1 obsidian 18.0.40
  14. M

    Question Get DKIM with API is possible?

    Hi I've external DNS service, and I need to set the DKIM record for mail service for domains (not one) I know that I can: go in plesk, search the domain, select the domain, select the MAIL tab, select mail settings, enable the DKIm flag apply the change click the "external DNS" link copy...
  15. M

    Question certificate removed but plesk try to renew the certificate

    Hi one web site has been moved from server A to server B but old version is still on server A. I've removed the Lets Encrypt certificate for this domain on server A (XML API doesnt work and I did it manually by plesk interface) But plesk on server A continue to try to renew the certificate...
  16. M

    Question XML API doesn't remove certificate

    Hi I'm trying to delete a Lets Encrypt certificate with the XML API for a disabled domain but I get "error 1023 One of the certificates you are going to delete is used by domain service" So to delete the certificate I have to go on plesk, select the domain, select the mail service, remove the...
  17. M

    Issue Create site with secret_key without Public IP generate error 11003

    New Plesk setup, Obsidian 18.0.38 Forgot to setup Public IP in Ip Adress Create secret_key form CLI, create new site with XML API using this key Got error Plesk error [11003]. Id site 0, .... but in Plesk the site is there .... whats wrong now ... To make short ... setup the Public IP, recreate...
  18. M

    Issue API to update mail quota not working

    Version 18.0.38 - The API to change mailbox quota does not work. The response is "ok" but the size doesn't change. Tested on three different servers
  19. M

    Issue Logs with double entries after upgrade to Onyx 17.8.11

    Hi recently I have upgraded 2 server from Onyx 17.5.3 to Onyx 17.8.11. After the upgrade on both server and for every domain the domain log now shows 2 identical entries for every logged event. No problem before, hope plesk solve this ASAP M
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