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We managed to get around this issue. We are using MailChannels for SMTP relay, and they require a username instead of an email address to authenticate. They do however have a Plesk extension which gets around the issue so we are now using this extension now and everything looks to be working ok.

Hi, We are trying to use a configure settings for an external SMTP server within Plesk (Windows 2008 R2 Plesk 12) but are receiving the following error message: Error: Unable to encode IDN email address 'username': email address is invalid We are trying to use a username for SMTP...

Having the same issue. Surely removing the 127.0.0.0 / 8 from the whitelist would actually cause issues. Did anyone figure out how to fix this?

Ours are running on Virtuozzo with the following installed. pp10 - Parallels Hosting Panel Core components for Ubuntu GNU/Linux 10.04 (for AMD64/Intel EM64T) EZ template pp10-migration - Parallels Hosting Panel Migration Tool for Ubuntu GNU/Linux 10.04 (for AMD64/Intel EM64T) EZ template...

Is that what is causing this issue then?

Already posted those above. The only errors in the upgrade logs are: Trying to reinstall chained SSL certificates... Function not implemented WARNING! Some problems are found during reinstall chained SSL certificates(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log) Warning...

No i removed the custom directory and reconfigured all domains (with no errors reported) before upgrade. I do however have a /usr/local/psa/admin/conf/templates/pci_compliance directory. Is that normal?

When i run locale from ssh they are showing as: LANG= LANGUAGE= LC_CTYPE="POSIX" LC_NUMERIC="POSIX" LC_TIME="POSIX" LC_COLLATE="POSIX" LC_MONETARY="POSIX" LC_MESSAGES="POSIX" LC_PAPER="POSIX" LC_NAME="POSIX" LC_ADDRESS="POSIX" LC_TELEPHONE="POSIX" LC_MEASUREMENT="POSIX"...

I have run that extension and it's picked up no warnings or errors. I have looked through the entire upgrade log file and there are 2 places i can see errors related to Function not implemented: Trying to reinstall chained SSL certificates... Function not implemented WARNING! Some problems...

Autoinstaller already thinks that plesk 12 is installed so will not let me do anything other that add components.

I have tried a bootstrapper repair and that has not solved it. This is the install log.. ===> Cumulative Plesk upgrade (final stage) has been started. ===> Preparing Plesk upgrade (final stage). Trying to drop header inclusion 'X-No-Auth: unauthenticated sender' from postfix... done Trying...

Hi, I have just upgraded linux VPS running ubuntu 10. I installed all of the latest plesk updates first and then went through the upgrade. There were no pre-upgrade warnings and message at the end said it was successful but i'm now getting the following error instead of the login page: ERROR...

Yes that now seems to be working ok. Thank you.

It looks as though there is only an MU2 folder within the microupdates folder on parallels server. That would explain why it's giving the 404 error as there is no MU1 folder at all. Is there any way to ignore the MU1 update and force the MU2 update?

Do Parallels have a site where I can see when MU2 has been released? I reverted back to 11.0 for now.

Trying to upgrade to Plesk 11.5.30 and am getting the following error:- Installation started in background Checking whether the package dependencies are resolved. Installing packages Installing patches... File downloading...