• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Search results

  1. Bitpalast

    Issue Remote FTP Backup fails

    @zvangi That's a different issue. Why not open your own thread for it? Also, the reason of the failure is already mentioned in the error message.
  2. Bitpalast

    ImunifyAV files frequently in update list while in reality the updates have been auto-installed

    During the past few weeks, the issue only occured for a file ai-bolt.*, but not for the other Imunify files. However, the files you show in your list are the ones that have shown up here frequently before. Let's wait a bit longer. Maybe there are simply no updates at this time.
  3. Bitpalast

    Issue Alma 8/9 increasing number of server crashes for apparently "no reason"

    It doesn't matter. The issue is probably not caused by Plesk.
  4. Bitpalast

    Issue Alma 8/9 increasing number of server crashes for apparently "no reason"

    I think that on one server we might have caught a real hardware error with the PCIe interface on the RAID controller. But: We still saw this on two other machines lately. On one of them it might have been caused by too many processes, but we'll still need to see what will happen on that machine...
  5. Bitpalast

    Issue Certificate verification failed

    I think the problem is caused by missing OCSP server validation as described here: Issue - Potential issue with OCSP stapling
  6. Bitpalast

    Issue Potential issue with OCSP stapling

    Not really. One problem is that when the servers are unresponsive yet the webserver for some reason might still want to address them, on systems with many websites an Nginx reload or restart will hang and eventually run into a timeout. In other words: The web server might not restart. This was a...
  7. Bitpalast

    Issue Potential issue with OCSP stapling

    Thank you for the link! Very interesting. So it seems we've been very lucky that the web servers did not start hanging due to an impossible OCSP verification process as the verification servers went offline? Plesk should consider to update the extension and to remove the OCSP option from it.
  8. Bitpalast

    Issue Potential issue with OCSP stapling

    On # nginx -t we are seeing lots of these lately: nginx: [warn] "ssl_stapling" ignored, no OCSP responder URL in the certificate "/usr/local/psa/var/certificates/scftPr4m0" It means that the web server is configured to use OCSP stapling, but the SSL/TLS certificate used does not include an OCSP...
  9. Bitpalast

    ImunifyAV files frequently in update list while in reality the updates have been auto-installed

    Username: TITLE ImunifyAV files frequently in update list while in reality the updates have been auto-installed PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 18.0.69 #3 Alma 8 and 9 PROBLEM DESCRIPTION Since the new Imunify extension replaced the old, Imunify files are very...
  10. Bitpalast

    Issue Alma 8/9 increasing number of server crashes for apparently "no reason"

    We are seeing an increasing number of random server crashes on Alma 8 and 9 systems since about April 2025. It seems that the load on servers strongly increases within seconds so that the system becomes unresponsive. However, there is no traffic increase seen, no suspicious log entries, just...
  11. Bitpalast

    Issue Constantly increasing Mysql memory usage problem

    MariaDB will occupy up to so many GB as you grant it in my.cnf for the innodb_buffer_pool_size variable. Once it comes close to the limit, it will clear some RAM to reuse it for new data. So if you lower the value to for example 2 GB you should see usage limited to no more than 2 GB. However...
  12. Bitpalast

    fail2ban 500 Error

    I could imagine it is an incomplete Fail2Ban installation or an installation that was done without (outside of) Plesk. As Plesk says that Jails are missing, they are either located in a wrong path or they are indeed simply missing, because they naturally could not be installed if Fail2Ban was...
  13. Bitpalast

    Issue Unusually high rate of failed Dr.Web updates

    /opt/drweb/update.pl worked without issues and returned Dr.Web update details: Update server: http://update.geo.drweb.com/plesk/1100/unix Update has begun at Tue Apr 22 22:21:45 2025 Update has finished at Tue Apr 22 22:21:48 2025 Following files have been updated...
  14. Bitpalast

    Issue Unusually high rate of failed Dr.Web updates

    What's the problem with updates.drweb.com? For weeks we've been getting frequent update errors. Yet the server itself is online, but it responds with a 503 error. Example: Email message: /etc/cron.daily/drweb-update: ERROR: Dr.Web Updater: failed to download files ! On the console...
  15. Bitpalast

    Resolved Plesk adding hex data to index.php after change of httpdocs folder

    Maybe. But if the infected files are all in the same webspace subscription, it is more likely that a process in that subscription is causing the problem. We've only ever seen it this way here. Unless a user would have disabled chrooting. So maybe removing and recreating the subscription will fix...
  16. Bitpalast

    Resolved Plesk adding hex data to index.php after change of httpdocs folder

    This is for sure a hacked server or hacked website. If other scripts reside in the same webspace subscription, they are probably infected with malware that scans the directory tree and writes itself (or some other malicious code) into the files that it finds that are suitable for infection but...
  17. Bitpalast

    Issue Autoloaded options

    None! What you see there are options entered by either Wordpress or plugins or a theme. Removing any of them will probably damage the website. Instead, check how many plugins you are using and reduce the number of plugins.
  18. Bitpalast

    Issue Rotation of access_ssl_log.webstat can be done, but previous access_ssl_log.webstat is restored on next day

    Example: /var/www/vhosts/system/<domainname>/logs has -rw-r--r--. 1 root root 0 Mar 28 05:10 access_ssl_log.webstat /var/www/vhosts/<domainname>/logs has -rw-r--r--. 1 root root 21901421 Mar 28 03:31 access_ssl_log.webstat However, when I rotate...
  19. Bitpalast

    Issue Rotation of access_ssl_log.webstat can be done, but previous access_ssl_log.webstat is restored on next day

    In a subscription /logs/access_ssl_log.webstat has grown to a large size where the nightly AWStats maintenance starts hanging. The only solution we could find was to remove the access_ssl_log.webstat file so that further processing by AWStats is done with a much smaller file. As AWStats stores...
  20. Bitpalast

    Issue Fail2ban: Ip addresses are not blocked by Recidive

    Another cause for this could be that the plesk-postfix jail is configured to look too far into the past. It will then find and ban IPs from the past that are long blocked by the recidive jail (= it might not ban actually new attempts to attack the server, but old attempts, because these still...
Back
Top