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The log files were not helpful, but the last line in the error was key to finding the solution: I ran the same command in the terminal (reduced output at [.....]): # apt-get update --allow-releaseinfo-change Hit:1 https://repos.insights.digitalocean.com/apt/do-agent main InRelease Get:2...

Tried to install the Site Import extension on Plesk Obsidian v18.0.29_build1800200825.21 os_Ubuntu 18.04 (also failed while on v18.0.28) This is the error message, looks like it has something to do with dependencies: After this, the import options are available but an actual import (of email...

I know I have to replace the index.html. That's not the problem... I have created a droplet in Digital Ocean with the market place Plesk preconfiguration. Then I added a floating IP to it, logged into the plesk dashboard, configured the DNS link to digital ocean, created a new ip (shared) and...

It was solved. The Plesk root password could to be set in the provider's (Virtuozzo) control panel. Until now, nobody in our organization knew of the existence of that control panel. :mad: Thank you all for helping out.

I asked my manager to test that (I do not have the provider's original passwords) and they said all previous passwords did not work either. So the search continues, I am slowly running out of options. Any suggestion is welcome.

Thanks @Brujo, but that did not work. Same result as with the ssh command I used. Where are these passwords stored, is there a place in the database? Could I delete it and then retry the ssh command?

I am unable to change the root password.... I logged in as root administrator with password <passwordA>. The same password is not accepted when I try to change the password: "The old password is incorrect. Please try again.". This is of course impossible, because I just logged in with that...