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Search results

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    Resolved Plesk migration error

    Dear @Sebahat.hadzhi, Thanks a lot for your support. This problem has been solved. The problem was with the private key described in the link below...
  2. G

    Resolved Plesk migration error

    Dear @Sebahat.hadzhi, I changed the /etc/ssh/sshd_config file (PubkeyAuthentication yes) and restarted the service (sudo service ssh restart), but the issue is still exist. Please also check the detailed debug log in attachment.
  3. G

    Resolved Plesk migration error

    Also, I can't figure out why I see -i and the location of the private key in the error logs if I chose to connect via user/password.
  4. G

    Resolved Plesk migration error

    Dear colleagues! Could you please help me fix the problem. During the migration preparation phase, the error message shown below is displayed. Just for information, SSH connection is possible from the new Plesk server to the old one. Failed to fetch basic information about resellers, clients...
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    Issue Plesk Version 12.5.30 upgrade to 17.8.11 failed

    Dear Peter, Seems like we have only one way - buy subscription for support directly from Plesk?
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    Issue Plesk Version 12.5.30 upgrade to 17.8.11 failed

    I can't address it to Plesk support, because my license was purchased not directly from Plesk (you can see this message on the screenshot below). Do you have other ideas how I can fix this issue? Thank you in advance!
  7. G

    Issue Plesk Version 12.5.30 upgrade to 17.8.11 failed

    Hello there! Several days ago I've run upgrade of Plesk from version 12.5.30 to 17.8.11 via GUI interface. This upgrade was failed, because we haven't free space (I found this issue later - my mistake). After space clean (now we have 17GB free space) I am trying to run upgrade once again, but...
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