Search results

Thanks Peter, thats all I needed to know. Will brief the client.

The question is can I replace an entire folder including files that arent present in the new folder. If you extract a zip file from the file manager it replaces files that are present but does not delete items that arent present. I am trying to remove malicious files that shouldnt be there by...

Hi we are trying to recover from a malware attack on a specific website (Not one I coded thank goodness!) I am trying to manually replace wordpress files and folders with an original copy from the wordpress repository. I want to do the following in the least disruptive way possible: If I put a...

If its not plesk specifically its the SSL IT module which is part of Plesk in 99% of all Plesk installs....... The bug is that OCSP stapling fails as per Peters post. So the NGINX server wont restart when you have lots of domains on the same server. It is a bug.

@Peter Debik I can confirm that as of 15th March 2024 this still occurs. I encountered this exact problem this morning and luckily stumbled on this forum entry. Has this been reported to plesk as a bug? Can you confirm what this IP address is? I added this as written. Is this supposed to be...

Yeah the EPYC range are exceptional servers and actually extremely good value for what they are. Can you share the fix for the network interfaces timeout. This occurs on all of the dedicated servers I have had from IONOS. Be good to get a solution to this! To prevent the server crashing itself...

Initially it would lose its network settings when rebooted and would refuse to come back online full stop. There was an issue with a specific YUM update. I cannot remember the specific module that failed I'd need to look bacck through my emails. They reimaged the server with the fixed ubuntu...

Thanks for this. Sounds familliar. The only thing I can think of is to shorten the query. But there are no options to stop plesk retrieving the bandwidth, storage or other columns when it displays the pages.

I will add - I have changed the Domains panel view to 10 at a time and this has improved the whole thing significantly. Not sure if there is a problem here with how the interface retrieves and loads data.

Is there anything I can do to speed up the Plesk Interface? We have a hardware dedicated server AMD EYPC 16/32 Threads 128gb RAM 960gb NVME Storage The server now has 100 domains on it and the plesk interface has become sluggish the more domains that have been added. The monitoring panel is...

The second line support dont really do phonecalls. I was a bit of an exception because they needed my troubleshooting to try and solve the problem. The UK cloud support lines are 24 hour but the second line team is 9-5. So ring the usual dedicated cloud support and ask for the problem to be...

To Clarify - The problem presented itself as a server problem - The network dropping but appears to be a website problem that was causing server actions to fail or run too late. Not sure how this would be possible but if the server netowkr settings are stable for another couple of weeks then my...

You can also check the Monitoring panel in Plesk to see if you have any spikes. With Grafana installed you need to look at the CPU, Ramp Usage and then also the Services tab > PHP FPM memory usage for spikes.

No problem - Checked the log browser for the domain and noticed thousands of calls per second/minute for ajax_cart_refresh. We had to comment out a line in the wishlist plugin. As I manage the hosting of this site their internal developer commented out the line. We then used a typical code...

Martin in IONOS second line support had suggested changing from DCHP to a static IP address setup for the server to prevent the DCHP connection problem occuring. We have not made this change yet because of the solution below! However I believe I found the cause of the problem and a solution...

yeah Yeah thats correct form https://www.testarea.com/websitetemplate https://www.testarea.com/newclientwebsitetestarea But it strips off the www. in wp_options during the migration.

Under tools and settings > Server Settings > preferred domain to www. It still doesnt apply this when cloning a site with WP-Toolkit. The site I am cloning includes www. but the cloned site reverts back to https

Hi, When I clone a site using WP Toolkit to a new domain or new test area it always strips the www. out of the url in the WP_Options table. For example: https://www.testarea.co.uk/template Will always clone to the non-www version. https://testarea.co.uk/newclientsite Is there a way to...

@NITROFOX Uninstalled Imunify360? just the DOS Protection module? Or just unticked it in the settings, rebooted and re-enabled? We did have a malware attack on another server using Imunify. Immunify was compromised somehow. I assumed it was a problem with immunify and only got the...

To add - My problem also started on the 8th - Just happened to be the date you raised the post? Or does your issue also start 8th December?