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How the problem was finally solved (still thanks to anyone involved!) Signed up for Plesk-Support (costs $9,99 a month, but first month is free, so $0) The support found out that it could connect until IONOS, so there had to be a problem there. In my provider panel's firewall settings, I've...

What I am trying to archive is setting up whatever working access for a third party developer to help me maintain my website. At this point, I really don't care if it's SFTP or FTP (yes, I am aware it's outdated) as long as it works. I just need to grant somebody a QUICK and RESTRICTED (as in...

True. My vote is in.

Thanks to everyone who contributed to solving my problem. I actually did manage to create another SFTP account (with separated login credentials) that will work, using this simple tutorial. New problem However, the new user will be directed to the directory I'd like him to go BUT he is not...

If I remember correctly they won't help me since my license is not directly purchased from them but via my server-host. My server-host says "this is a root server, so we can't assist you with that". Nobody feels responsible really, that's why I had to come to this forum and bother you guys ;)

So no Plesk user is EVER allowed to use more than one SFTP account? I can't believe there is no solution to this.

Thank you for your detailed answer. I am currently running FileZilla v. 3.65.0, which should be the latest. I always keep it up to date and never had issues with any other FTP connection thus far. The connection has been set to "passive" already (and still is) but unchecking it doesn't change...

We are customers of IONOS and their tech support said something along the lines of "port 21 is open but there seems to be no service installed behind it". Do you have any idea what that could mean practically?

Thank you for your explanation. Using FTP via port 21 results in "Connection timed out after 20 seconds of inactivity" followed by "Failed to connect to server". I tried active, passive and standard. According to my firewall settings, port 21 is open. Any recommendations how to continue...

My Goal I want to create multiple working FTP accounts. What works Domains > Domain > FTP > Add an FTP Account I can create a very first user that I have no trouble successfully connecting via FTP client (FileZilla) with the Settings: Protocol: SFTP - SSH File Transfer Protocol Server: my...