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Yes, the issue is that restricting it stops it from working! Waiting to hear what plesk has to say about ports as I just tried restricting the range to 49152-49200 and it stopped working

Ok, I think I got it working. I had to add: ports 21 and 49152 - 65534 to the lightsail firewall

Just tried using ftp via command prompt to connect to the target server. I can log in. However when doing the ls command - I don't get any reply. Then after a while it times out. In auth.log in the target server, I get the following when the "ls" command is executed. Failed to connect to...

I get exactly the same issue as this.

Hi, I have tried reconnecing to via ftp (filezilla set up hasn't changed, which was working yesterday). However, today it doesn't connect. I get: Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Port 21 is still active in lightsail.

Sorted. For some reason, I did try port 21 yesterday and earlier today and it didn't work. Have no idea why it is working now - I take that is a win. Thank you for your fast replies.

I am looking for plain ftp access as the user I have created as access to a very specific directory on the plesk server.

Hi, PassivePorts 49152 65535 is what I get when I run the sed command in the link you sent earlier. I have lightsail set up to allow ports 49152-65535 Finally, when I try and connect through filezilla (I try with port 49152), I get an error: "Connection attempt failed with "ECONNREFUSED -...

We created an "additional ftp user" and have been trying to connect using these credentials. How can we check this user has ssh access enabled. The main account user can connect, but I do not want to pass these details on to the third party developer we have.

Did you get this working? I am having the same issue - nightmare.