• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. C

    Resolved panel.log stopped rotating after latest update

    Oh. I see what is happening. The other thing I did on March 20th was enable the fail2ban on panel.log and now we aren't getting as many entries so it is not rotating every day. The logrotate.d/plesk file shows that everything in /var/log/plesk/*.log is to rotate every 10M and I haven't reached...
  2. C

    Resolved panel.log stopped rotating after latest update

    I updated 5 plesk servers to Plesk Obsidian 18.0.68 Update #2 on Centos 7 running ELS last Thursday, March 20th. /var/log/plesk/panel.log hasn't rotated since. Anybody else seeing this? Any ideas? Thanks.
  3. C

    Forwarded to devs Event 'cp_user_login_failed'

    Thanks for this! This was exactly what I needed to get our servers back on track. I was dealing with 6 of them, all with the same issue.
  4. C

    Question Tuxcare vs Kernelcare

    I just purchased and installed Plesk ELS and Tuxcare and ran the updates Now Kernelcare, to which I also subscribe, doesn't recognize the kernel. Will this be a permanent situation? If so, I should probably just cancel Kernelcare, though it's been nice to keep the kernel updated without having...
  5. C

    Resolved Recent update broke legacy http/https sites

    I found a work flow for this, but it is really stupid complicated for the majority of our support folks. This isn't really a great 'fix', but it does work. Procedure: Log into Plesk server and go to 'Tools and Settings' then "Database Servers". Launch the webadmin for the MariaDB database...
  6. C

    Resolved Recent update broke legacy http/https sites

    Something recently changed. We host up to 128 clients on a web server, each with their own IP. Starting recently, folks with compatibility mode turned on started seeing this issue with content no showing up or the wrong content showing up. I can't run the global reset for combining ssl and...
  7. C

    Resolved Index.php not loading

    Something recently changed. We host up to 128 clients on a web server, each with their own IP. Starting recently, folks with compatibility mode turned on started seeing this issue with content no showing up or the wrong content showing up. I can't run the global reset for combining ssl and...
  8. C

    Issue SPF record munged in update

    Thanks. Thankfully it wasn't applied except in cases where customers reset to defaults, but it changed on all of our boxes, and if I didn't do it, I don't know how it happened. If I had to guess, I'd think something that rewrote the templates dropped the "v=" due the the equal sign, but I don't...
  9. C

    Issue SPF record munged in update

    At some point during a recent update, the spf record template changed on all 6 of my Plesk servers (that host up to 128 individual customers each). The spf template was as follows: v=spf1 mx ip4:xxx.xxx.xxx.xxx ~all and it changed to: spf1 mx ip4:xxx.xxx.xxx.xxx ~all If it had happened on...
  10. C

    Issue Whitelist for Antivirus

    Bueller?
  11. C

    Issue Whitelist for Antivirus

    I have a local news site whose incoming emails to my Plesk servers are being caught by Plesk Premium Antivirus as HTML-Fishform.133 These are legit emails. I would like to either whitelist the sending address or, possibly, disable the antivirus rule, but I can't find any documentation on how...
  12. C

    Issue new error : PHP Fatal error: Uncaught Error: Class 'GuzzleHttp\Promise\Create' not found in

    What about dropbox backup extension?
  13. C

    Issue new error : PHP Fatal error: Uncaught Error: Class 'GuzzleHttp\Promise\Create' not found in

    I don't have nodejs installed, but I was getting the error message that I've definitively traced to the dropbox backup extension. So it may either of those conditions cause the issue.
  14. C

    Issue When will the latest Update #3 be fixed?

    It looks like if you don't have the dropbox backup extension enabled, there isn't an error during or after upgrade.
  15. C

    Issue new error : PHP Fatal error: Uncaught Error: Class 'GuzzleHttp\Promise\Create' not found in

    A bit more data. I noticed the error when I was updating one of our servers, and so I came here and read the messages. For the next server I upgraded, I removed the dropbox backup extension, as nobody was using it, and the upgrade went without errors. I'm wondering, and will test, what will...
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    Question Server restore tutorial

    I've dug around, google searched, looked at the KB, but am coming up empty. I am looking for a tutorial on restoring a Plesk server from Plesk Backup manager offsite backups in the case where the hard disk hosting plesk has completely failed. Fortunately, I'm not in this situation currently...
  17. C

    Issue What happened to dom_level_usrs table?

    So that answers half of my question... But we worked around it.
  18. C

    Issue What happened to dom_level_usrs table?

    We have tools that utilized the dom_level_usrs table in the database. Newest upgrade removed or renamed it. What table now contains that data? Thanks.
  19. C

    Wordpress Smart Update on individual customer

    Okay, but in this case customer was able to buy it. So... I was able to retrieve the key and install it on the customer's domain, but what happens when the license expires? Will it auto-renew using the customer's credit card, or will it renew using the information you have for us as the hosting...
  20. C

    Wordpress Smart Update on individual customer

    In the Wordpress Extension under updates, there is a link to 'smart updates' and there there is a link for *Customers* to purchase the Smart Update extension. This should not be available to a customer if they have no way to install it. The customer has given money to plesk for a feature they...
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