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If you use "plesk's encryption key", to restore the backup you will be forced to use the same hardware, which will be impossible and won't work if it is a catastrophic issue -or p.e. need a new bigger disk - and need to change hardware; I learned the hard way...

Hi, Alarming exchange i/o started happening three days ago; before that this server had never an issue on this matter. Reviewing updates, the only one on the 14 of the month was a MariaDB update to 10.5.23-1 and on the 13 we had the Obsidian 18.0.52 update 4. Yesterday increased original 1Gb...

Hi, This may be a glitch but not sure. My incremental backup is being duplicated as follows: Had all the server's domains under my Admin account and total daily incremental backup amounted something around 500G. A couple of days ago, started organizing domains under resellers and noticed that...

Disregard this issue please, its solved. It was directly related to the "curl error 77" resulting from the update.

Hi, A couple of my customers used sitejet as soon as it was available around in their cp a couple of months ago. Everything worked fine and trouble free. The sites are online but today when they tried to open sitejet to do some changes, the control panel no longer opens and instead it shows...

Hi, Hopefully you solved it already but something similar was happening to my server. It happened to be MariaDB eating all resources, though throughout the years it had never crashed the server, this past month started to happen every monday's noon. Load would rise over 90 and froze everything...

Please, mark this issue as solved. For some awkward reason, I can never change issues status as solved .

Kaspar, Thanks for your help. It happened to be a .htaccess error :rolleyes:. Still what keeps intriguing me is why did it redirect to a no longer existent site.| ¿ dns cache maybe? how can it be flushed? Thanks again

Hi Kaspar, Following your advice, reviewed all the databases in the domain, erased the ones no longer needed and left only the site's actual database. None of the erased DB had any info or were related to the former ww2.domain.com site. Please remember the ww2.domain site was deleted several...

Hi, Had subdomain ww2.domain.com working for a website for many years. Some months ago, we decided to use main domain.com and weeks later - using the cp - deleted subdomain ww2, as it was no longer used. Everything was fine until past week when in order to makethe site more SEO friendly, WP...

Hi, Same behavior here. By the log file hour, modSec stops responding daily at logs rotation - ( 4.00 am + minutes ) In the meanwhile as a temp solution, set a cron to run the AUM update, disable, enable modsec and restart apache. Hopefully this may be corrected in a future update. Regards

Hi, Thanks for noticing, you are right. Same thing over here. Dont really know if ModSec stops working, but logs definitely stop filling. The issue continues then.

Hi, A couple of days ago I noticed modsec_audit.log was empty as well as all the past week's logs after using Atomic's paid rules. Please notice that this server was a casualty from Atomic's rules mistake past month and had been running Comodo's rules till the end of june when the paid-for...

Try intodns.com and /or mxtoolbox.com and check your MX records just to make sure its a server dns issue and not local in your computer. A hack I have used is pointing the mail agent directly to the mail server using the IP instead of the domain. Remember to keep certificates in Auto and use...

Well, seems that made atomic's WAF turn on; its running. Now, is the ruleset working and being updated daily as it was prior to the failed update? TIA

Thanks, No, its chmod 600 -rw-------. 1 root root 2609 Jun 6 10:15 /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/sql.txt Should it be 644 ( -rw-r--r-- ) ? If its the case, how can we rectify ASL permissions? TIA

Hi, Any news on this? We use(d) Atomic advanced version bought through Plesk. Just tried it again and got: AH00526: Syntax error on line 220 of /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/10_asl_rules.conf: Error creating rule: Could not open phrase file...

There are several logs where you can take a look at: In the problem site, you have a "logs" folder which may be accessed through SSH or Plesk directly and of course, you also have the server-wide logs at /var/log

I would suggest you forget of PTR and focus on strong SPF records making sure they are not duplicated or most email providers will reject email coming from your server. The template we use and works fine is: v=spf1 a mx a:<domain> ip4:<ip> ~all - if you use ip6 may add it as well

Hi, Some weeks ago had an issue with a broken kernel update - first in over a decade - and this situation has made us think on reviewing our emergency backups and procedures. One of the solutions on the table is a snapshot of the volume - AWS in our case - but I recall that sometime in the...